Product overview
The PATROL Agent and Knowledge Modules (KMs) are used to collect data in BMC Helix Operations Management. The PATROL Agent provides the required infrastructure to KMs to collect data. The following image shows how BMC Helix Operations Managementcollects data for monitoring by using the PATROL Agent and KMs:
After you install KMs and the PATROL Agent, configure the monitor policies in BMC Helix Operations Management. Data collection begins after you enable the monitor policies. Use the Devices page in BMC Helix Operations Management to view the collected data.
PATROL for SAP Cloud ALM Knowledge Module
is a monitoring solution that integrates with BMC Helix Operations Management. It collects, analyzes, and visualizes performance and health information from SAP application systems managed through SAP Cloud ALM. By using this KM, users gain visibility into SAP cloud application systems, detect issues proactively, and manage system health efficiently by using centralized monitoring, metrics, and events.
monitors SAP application systems managed through SAP Cloud ALM. The KM collects system status and health information from SAP Cloud ALM and presents this data in BMC Helix Operations Management for centralized monitoring and alerting.
Use the KM to monitor the following entities:
| Entites | Description |
|---|---|
SAP Application System | SAP application systems are discovered in SAP Cloud ALM. Each system represents an application running in the SAP environment. The KM monitors the basic status and availability of the application. |
SAP ABAP System | SAP ABAP systems are based on the ABAP stack and are discovered through SAP Cloud ALM. The KM monitors whether the SAP ABAP system is available and operating correctly by using data from SAP Cloud ALM. |
Services | Services are the logical components that are discovered in SAP Cloud ALM. The following services can be discovered:
Each service represents an application or integration. The KM monitors the health, performance, and availability of the application. |
Landscape objects | Landscape objects are instances discovered in SAP Cloud ALM. Each object is a single system in your landscape. The KM monitors its availability, connectivity, and overall system health. |
User roles
User Role | Product goal |
|---|---|
| View all data in the system. |
Technology Specialists |
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Solution Administrators |
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Product features
The KM provides the following capabilities:
| Features | Description |
|---|---|
Centralized Monitoring | Monitor SAP systems and services through SAP Cloud ALM, which acts as the central point for monitoring and data collection. You can use the KM to discover systems and services and collect health and performance metrics by using SAP Cloud ALM APIs. For more information, see Configuring after installation. |
Discovery of SAP ALM Entities and key metrics | Discover your SAP system landscape through SAP Cloud ALM, including systems and services such as S/4HANA, CPI, and ABAP environments. You can also collect key health and performance metrics for these entities, such as availability, response time, error rates, and resource utilization. For more information, see Monitor types and attributes. |
Performance graphs | View performance graphs created by using the Key Performance Indicators (KPI) of the monitor type. By using the graphing options, you can dynamically change the metric or other graph data. You can view hourly, weekly, monthly, or quarterly graph data. To learn more about viewing the performance graph, see Viewing the performance overview. |
Events | View intelligent events on the selected attributes and for the selected duration. You can also view PATROL Agent events associated with monitors as intelligent events. To learn more about viewing event details, see Viewing event details. |
