Viewing BMC Helix Dashboards in the BMC Helix AIOps console

BMC Helix Dashboards offer unified reporting and give you a consolidated view of data from applications across your environment. The consolidated view of dashboards helps operators or site reliability engineers (SREs) perform tasks such as responding to issues quickly so that system downtime is minimized.

Based on your organization's requirements, a tenant administrator can embed out-of-the-box or custom dashboards into the BMC Helix AIOps console, thus reducing the need to switch between applications and improving turnaround time for resolving issues. There's no limit to the number of dashboards that can be embedded in the console.

About embedding dashboards in BMC Helix AIOps

To configure your out-of-the-box or custom dashboards to embed in the BMC Helix AIOps console, contact BMC Support.

Let's understand how embedded dashboards help operators or SREs with the following scenario:

Scenario

Jim is a NOC operator at Apex Global. Jim logs into the BMC Helix AIOps console to check the Service Health Dashboard for real-time insights into his service’s status. He immediately sees key widgets displaying the number of situations, the latest health score, service availability, and a health timeline tracking performance trends. Spotting a sudden drop in the health score, he clicks on the relevant widget to drill down into the underlying incidents. To tailor his view, Jim customizes the dashboard by adding a widget for historical anomaly trends, helping him identify recurring patterns. With this dynamic setup, Jim ensures proactive monitoring and faster issue resolution

These dashboards are available from the Dashboards page in the BMC Helix AIOps console, helping Jim visualize data in real time, gain insights into service health, and anticipate service availability without navigating away from the console.

To view dashboards in BMC Helix AIOps

As an operator or an SRE, log on to the console and click Dashboards to view and select the dashboard of your choice from the list.

Important

You can customize the menu name. An administrator can choose any name when embedding dashboards into the BMC Helix AIOps console.

Dashboards menu in the AIOps console

In the following example, you can view the CI Resource Usage across your IT infrastructure as part of the Platform Observability dashboard. You can change the date range for the data displayed in the dashboard; the default is 24 hours.

Sample Dashboard_25102.png

For information about actions on the dashboard such as modifying the date and time, adding more visualizations, or exporting dashboards, see Using dashboards.

Dashboards for BMC Helix AIOps

For BMC Helix AIOps, the following out-of-the-box dashboards are available:

Name	Description	Folder in BMC Helix Dashboards	See more
Anomalies Overview	Displays an overview of the anomalies detected in services in BMC Helix AIOps.	Marketplace Content > Anomalies Overview	Anomalies Overview dashboard
Anomalies by Service	Displays the anomalies detected in a specific service in BMC Helix AIOps.	Marketplace Content > Anomalies By Service	Anomalies By Service dashboard
Univariate Anomalies by Device	Displays the anomalies detected for a device, listed in the Anomalies by Service dashboard.	Marketplace Content > Univariate Anomalies by Device	Univariate Anomalies By Device dashboard
Prediction Analysis	Displays the overall prediction severity count, a bar chart showing the occurrences of prediction events against each service, and an overall prediction analysis summary for the last 90 days.	Operations Management > Prediction Analysis	Prediction Analysis dashboard
Service dashboard	Displays metrics and KPIs for a specific service.	Service Dashboards	Service dashboard
OTel Service Overview dashboard	Displays an overview of the operations, requests, latency, and errors occurred during operations in an application service.	Helix OpenTelemetry > OTel Service Overview dashboard	OTel Service Overview dashboard
OTel Trace Details dashboard	Displays the operations and traces details for the application services that help you understand the flow of requests across application services.	Helix OpenTelemetry > OTel Trace Details dashboard	OTel Trace Details dashboard
OTel Namespace Overview dashboard	Displays the trace data summary such as total operations and average latency of the application services in the specified namespace.	Helix OpenTelemetry > OTel Namespace Overview dashboard	OTel Namespace Overview dashboard
Operations Center dashboard	Displays the incidents and situations generated for critical infrastructure resources, such as servers and databases.	Service Dashboards > Operations Center	Operations Center dashboard
LLM Observability Dashboard	Displays metrics to monitor the performance of LLMs in real time.	AIOps Observability > LLM Observability Dashboard	LLM Observability Dashboard
LLM Cost dashboard	Displays metrics to track the cost and usage of LLM tokens to optimize resources and manage budgets.	AIOps Observability > LLM Cost	LLM Cost dashboard
Platform Observability	Displays metrics to assess and optimize data ingestion for controlling observability costs.	AIOps Observability > Platform Observability	Platform Observability dashboard
OTel Trace Search	Displays filters and metrics to search for and analyze specific traces.	Helix OpenTelemetry Dashboards > OTel Trace Search	OTel Trace Search dashboard

Where to go from here

Out-of-the-box dashboards

Creating and customizing dashboards