Data sources for BMC Helix AIOps
The following figure shows the products with which BMC Helix AIOps connects and the type of data it gathers from those products:
BMC Helix AIOps connects with the following products to gather data:
Data | Data source | Description | Configuration required? |
|---|---|---|---|
Events | Provides events received from third-party monitoring tools and BMC solutions, such as BMC Helix Log Analytics for further analysis and monitoring in BMC Helix AIOps. BMC Helix Operations Management also provides additional topology information collected during monitoring. | No | |
Collects events from BMC solutions and third-party products, such as Microsoft SCOM and AppDynamics, for monitoring in BMC Helix AIOps. BMC Helix Intelligent Integrations uses REST APIs and a webhook mechanism to collect data. | Yes | ||
Provides log data to enhance event detection and correlation, which helps in understanding the exact cause of the problem. | No | ||
Provides events received from various monitoring tools, devices, and applications for further analysis and monitoring in BMC Helix AIOps. | Yes | ||
Metrics | Provides performance metrics, such as CPU and memory utilization, at regular intervals for further analysis and monitoring in BMC Helix AIOps. | No | |
Collects metrics, such as Disk space and Idle CPU Time, from BMC solutions and third-party products, such as Aternity and Splunk, for further analysis and monitoring in BMC Helix AIOps. You can add these metrics as health indicators of services in BMC Helix AIOps and monitor the service for the metrics. | Yes | ||
Services, Topology, and Configuration Items (CIs) | Provides an up-to-date and detailed view of the IT assets and infrastructure and the relationships between their components. This information helps BMC Helix AIOps understand the context of events, incidents, and alerts. | No | |
Collects metrics from BMC solutions and third-party products, such as Dynatrace and Aternity for monitoring in BMC Helix AIOps. It uses REST APIs and a webhook mechanism to collect data. | Yes | ||
Provides services received from various monitoring tools, devices, and applications for further analysis and monitoring in BMC Helix AIOps. | Yes | ||
Traces | Provides traces from instrumented applications for viewing in BMC Helix AIOps . | Yes | |
Log Insights | Provides Log Insights from the following external log data sources, which are connected via BMC HelixGPT:
| Yes (for external data sources) | |
Incidents and changes | Provides incident and change request information for viewing in BMC Helix AIOps . You can view total incidents, average mean time to resolve (MTTR), and perform root cause isolation. You can navigate from BMC Helix IT Service Management to view root cause analysis in BMC Helix AIOps. | No | |
Provides the change request information related to services to analyze the health and impact of the changes on the service in BMC Helix AIOps. | Yes | ||
Automation actions | Provides the capability to request and run automation policies to remediate open events and situations. With appropriate permissions, administrators can open and create automation policies in BMC Helix Intelligent Automation. | Yes | |
Vulnerabilities | Collects data from various third-party vulnerability scanning systems and provides this data in BMC Helix AIOps. | Yes |