Agentic AI capabilities for BMC Helix AIOps
AI agents can function autonomously, enabling seamless interactions between humans and technology.
BMC HelixGPT is a generative artificial intelligence (AI) capability within the BMC Helix applications that empowers enterprises to capitalize on new generative AI-powered use cases to resolve problems faster, improve collaboration, and increase productivity. BMC Helix AIOps connects with BMC HelixGPT to leverage the agentic AI capabilities that automate routine operational tasks and streamline operations and service management for organizations.
Agentic AI features in BMC Helix AIOps
The following Agentic AI capabilities are available in BMC Helix AIOps:
| Capability | AI Agent |
|---|---|
| Natural language summary for a situation | Situation Analyzer |
| Ask HelixGPT virtual agent questions about the situation such as the impact, recurrence, change windows, or the team that can resolve the issue | Best Action Recommender |
| Insights from the postmortem analysis of incidents created for similar situations | Postmortem Analyzer |
| Insights from logs related to a situation | Log Analyzer |
| Step-by-step action plan to resolve the situation | Best Action Planner |
| Microsoft Teams channel for a conversational experience to resolve the incident and the situation | BMC HelixGPT Microsoft Teams |
| Risk assessment based on impacting change requests | Change Risk Advisor |
| Risk assessment based on impacting vulnerabilities | Vulnerability Resolver |
Where to go from here
Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*