25.1 enhancements and patches

Configure infinite sessions for BMC Helix AIOps users

Some operators or site reliability engineers (SREs) may require continuous access to the Service Heatmap view to monitor service impact. For such users, configure session settings in BMC Helix SSO Admin Console to ensure uninterrupted sessions remain active indefinitely, eliminating the need for repeated authentication. For more information, see Configuring infinite user sessions.

Enhanced mean time to resolve (MTTR) computation for incidents

MTTR is now computed based on the time taken to resolve an incident, rather than the time taken to close it. By focusing on when the incident is actually resolved, this approach provides improved MTTR for resolving problems. For more information, see Total incident count and mean time to resolve (MTTR) indicators for a reliable incidence-response process.

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Identify, debug, and resolve application issues within the integrated development environments

Connect the BMC Helix environment with Visual Studio Code or Jetbrains Intellij IDEA integrated development environments (IDEs) by using the BMC Helix plug-in. By integrating with the BMC Helix environment, your development team can identify, debug, and resolve issues with applications or microservices in production environments in real-time, all within a single interface, without the need to access multiple applications. 

For more information, see Connecting with IDEs to identify, debug, and resolve application issues. 

View dashboards in the BMC Helix AIOps console

A tenant administrator can embed out-of-the-box or custom dashboards from BMC Helix Dashboards in the BMC Helix AIOps console based on your organization's requirements. After the configuration, operators or SREs can view any dashboard within the console and perform actions such as modifying the date and time, adding additional visualizations, or exporting dashboards. This capability reduces the need to switch between applications and improves the turnaround time for resolving issues.

For more information, see Viewing BMC Helix Dashboards in the BMC Helix AIOps console. 

View trace details in the BMC Helix AIOps console

View the details of a service trace in the BMC Helix AIOps console without navigating to BMC Helix Dashboards.

In-context trace details help you identify an issue quickly, leading to a reduced issue resolution time. To access the details of a trace, click a causal node on the CI Topology tab, click the View Service Details link in the Node Details pane, and then click the link in the Status column.

For more information, see Identifying issues by using OpenTelemetry.

Leverage the out-of-the-box OpenTelemetry (OTel) service blueprint

You no longer need to manually create service blueprints for OTel services. Increase efficiency by using the out-of-the-box blueprint, Default Blueprint for OTel Service, to create OTel services.

Import and enable the blueprint to start creating OTel services for monitoring OpenTelemetry data. For more information, see Enabling-BMC-Helix-applications-to-collect-service-traces-from-OpenTelemetry.

For the complete list of out-of-the-box blueprints, see Application-blueprints.

(Controlled availability customers only) Efficient service management with global balancing profiles

When there are a small number of services, adding a balancing profile to each service individually is manageable. As the number of services grows, this approach becomes inefficient and time-consuming.

From the Manage Service Health page, you can create global balancing profiles that are applicable to those services that meet the criteria defined in the profile. 

Global balancing profiles make sure that resource thresholds are consistently applied across all relevant services helping you minimize disruptions regardless of the number of services.

For more information, see Configuring-global-settings-for-service-health.

(Controlled availability customers only) Generate best action recommendations from Jira and ServiceNow incidents

Use BMC Helix AIOps with BMC HelixGPT to leverage your existing incident management systems such as Jira and ServiceNow, and generate the best action recommendations to remediate an impacted service. Best action recommendations in BMC Helix AIOps empower operators and site reliability engineers to make faster, data-driven decisions by providing precise, context-aware solutions to resolve issues proactively.

For more information about configuration steps in BMC HelixGPT, see Adding agents for BMC Helix AIOps.

For more information about how best action recommendations help investigate situations, see Investigating-ML-based-situations. 

Updated version of out-of-the-box service blueprint for the Microsoft SharePoint Server

Version 2 of the out-of-the-box application blueprint for the Microsoft SharePoint Server Name is available. It includes additional virtual and physical infrastructure components, such as virtual machines (VMs), storage volumes, pools, devices, network infrastructure, hardware containers, and a management controller.

For the complete list of out-of-the-box blueprints, see Application-blueprints.