Important Starting from version 22.2, the documentation for BMC Helix Intelligent Integrations and Developer Tools resides in a separate space: BMC Helix Intelligent Integrations.

Monitoring services

As an operator, you can view all services on the Services page to get quick insight about service health and availability. 

The Services page displays all services from the following components:

  • Service models and service blueprints created and managed in BMC Helix AIOps.
  • Groups published as services in BMC Helix Operations Management.
  • All business services from BMC Helix Discovery.

Related topics

Service-health-score-impact-score-and-metrics

ML-based-root-cause-isolation

Modeling-service-blueprints

Modeling business services
Publishing groups as service models

To monitor services

  1. Click Entities to view the Services page. 
    The Services page displays the count of services categorized by service severity.
  2. (Optional) Click a service severity to view or hide services of that severity. 
    service_by_severity.gif
  3. (Optional) Enter a service name in the search box and click Search button.pngsearch. The search results are retained even if you switch between the Tile view or the Heatmap view.
    search_services.gif
  4. (Optional) Next to Views, select one of the following views:
    • Tile view tile_view_icon.png: By default, services are displayed in the tile view. Each tile represents a service and displays the service name, service impact score, and the count of events, incidents, and total impacted CI count associated with the service.
      entities_services_page.pngmon_Serv_heatMap_view.png
    • Heatmap view heatMap_view.png: Displays the service details in a hierarchical format as shown in the following image: 

      The services are color-coded by severity:
      severity_mapping.png
  5. (As a Service Designer) Clickaction_menu_icon.png> Create Service, to create a new service model. For more information, see Modeling-services.

Where to go from here

Performing-ML-based-root-cause-isolation-of-an-impacted-service

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*