This documentation supports BMC Helix AIOps till November 2021. To view other versions of the documentation, select a version from the Product version menu.

Product overview

BMC Helix AIOps is a multi-layered technology platform that leverages big data to automate and enhance IT operations through analytics, artificial intelligence (AI), and machine learning (ML). It uses predictive capabilities to proactively improve the performance and availability of IT services across multicloud and hybrid environments. BMC Helix AIOps uses monitoring, advanced anomaly detection, AI/ML-based event management and root cause isolation, open integrations, and intelligent automation to reduce the mean time to resolve (MTTR) and maximize service performance and availability.

Related topics

Onboarding-and-implementing

Data-providers-for-BMC-Helix-AIOps

Roles-and-permissions

Enabling-the-AIOps-features

Monitoring-key-performance-indicators-and-entities

BMC Helix AIOps capabilities

Monitors the key performance indicators (KPIs) for providing a quick-peek summary of the overall system health status by displaying the following widgets:

Monitors situations and provides the ability to:

  • Dynamically aggregate and cluster events to by using AL/ML-based event processing techniques to derive actionable insights
  • Investigate the aggregated events.
  • Compute the root cause score of each causal event
  • Reduce the event noise.
  • Improve the mean-time-to-resolve (MTTR) issues based on the situation-driven workflow.
  • Lower the mean-time-to-detect or discover (MTTD) and the time required for investigating tickets.

Monitors the service health and provides the ability to:

  • View the comprehensive service health timeline for predefined time ranges.
  • Apply knowledge graph and AI/ML algorithms to perform root cause isolation of impacted services
  • Rank the root causal nodes based on the ML-based situations and causal events for a selected health timeline
  • Build and view the topology and metric analysis of impacted services

Integrates third-party sources and ingests data such as events, devices, metrics, and topology to do the following:

  • Analyze information from various BMC Helix components, such as BMC Helix Operations Managementand BMC Helix Discovery.
  • View the health of the impacted entities.

Enables connection with BMC Helix Intelligent Automation to:

  • Perform event-driven remediation actions for open events and situations
  • Request for automation policies to remediate open events and situations
  • Cross-launch in to BMC Helix Intelligent Automation to create automation policies that appear as remediation actions