BMC Helix Digital Workplace Advanced 21.3
BMC Helix Digital Workplace Advanced 21.3
With BMC Helix Digital Workplace, your end users can request IT, HR, and other company services through a social media-like interface. Administrators enable self-service features for end users and set up the catalog of services.
Learn what's new or changed in this space, including urgent issues, documentation updates, service packs, and patches.
Date | Summary | Reference |
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January 29, 2024 | Issues that were fixed and issues that remain open Patch 11 for version 21.3 is available for SaaS subscribers. The following update is available in this patch:
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September 5, 2023 | Issues that were fixed and issues that remain open Patch 10 for version 21.3 is available for SaaS and on-premises customers. Update in patch 10 for version 21.3: Configure timeout periods for the BMC Helix Platform connector and the REST connector to avoid timeout errors. | |
June 15, 2023 | Issues that were fixed and issues that remain open Patch 9 for version 21.3 is available for SaaS subscribers. | |
January 23, 2023 | Issues that were fixed and issues that remain open Patch 8 for version 21.3 is available for SaaS subscribers. | |
December 20, 2022 | Issues that were fixed and issues that remain open Patch 7 for version 21.3 is available for SaaS subscribers. | |
December 1, 2022 | Issues that were corrected and issues that remain open Patch 6 for version 21.3 is available for on-premises customers. | |
October 3, 2022 | Issues that were corrected and issues that remain open Updates to Patch 6 for version 21.3 are available for SaaS subscribers. | |
September 2, 2022 | Issues that were fixed and issues that remain open Patch 6 for version 21.3 is available for SaaS subscribers. | |
August 1, 2022 | Issues that were fixed and issues that remain open Patch 5 for version 21.3 is available for on-premises customers. | |
May 23, 2022 | Issues that were fixed and issues that remain open Patch 5 for version 21.3 is available for SaaS subscribers. | |
March 23, 2022 | This version includes an update and defect fixes. | |
February 8, 2022 | This version includes an update and defect fixes. | |
January 20, 2022 | Starting with the 21.3.02 patch, BMC announces changes related to the availability of BMC Service Request Management that might affect your use of BMC Helix Digital Workplace. This update includes defect fixes. See also, Deprecated-and-discontinued-features. | |
January 5, 2022 | Patch 2 for version 21.3 is available for on-premises customers. This update includes defect fixes. | |
November 19, 2021 | This update includes defect fixes. | |
October 4, 2021 | The 21.3 release provides enhancements in the following areas:
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Creating and managing the service catalog Create catalog sections, service categories, services,bundles, and banners Enabling self-service in an organization Configure self-help resources, locations, and appointments |
Set up users and groups, customizing, enabling features, sending broadcasts, and more. |
Videos
Videos are available in the following areas:
- Getting started videos
- Integration videos
- Enabling self-service in your organization videos
- Connector videos
- Administration videos
- Troubleshooting videos
Getting started videos
The following topics in the Getting-started section contain videos that supplement or replace the text-based documentation:
Integration videos
The following topics in the Integrating section contain videos that supplement or replace the text-based documentation:
Enabling self-service in your organization videos
The following topics in the Enabling-self-service-in-an-organization section contain videos that supplement or replace the text-based documentation:
Connector videos
The following topics in the Connecting-your-catalog-to-external-systems section contain videos that supplement or replace the text-based documentation:
Administration videos
The following topics in the Administering section contain videos that supplement or replace the text-based documentation:
Troubleshooting videos
The following topics in the Troubleshooting section contain videos that supplement or replace the text-based documentation:
Frequently asked questions about BMC Helix Digital Workplace
Frequently asked questions about integrating BMC Helix Digital Workplace with other BMC products
Frequently asked questions about using BMC Helix Digital Workplace on mobile devices