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Track-It! 20.18 Using

Using Self Service


To search only in the Using Self Service section of the wiki, enter a search term in the field below and click Search.

The following table helps you to understand the tasks that you can perform in Self Service:
GoalReference topic

Understanding the features and benefits of Self Service.

Overview of Self Service
Editing your profile details and changing your password.Managing requestor profile
Searching and browsing solutions to resolve issues, providing feedback, and rating the solutions.Browsing for solutions
Creating and updating ticketsReporting issues in Self Service
Viewing a list your ticketsOn the Self Service home page, click My Tickets.
Viewing active announcementsActive announcements are displayed on the Announcements panel on the Self Service home page.

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Last modified by Binyamin Broitman on May 07, 2019
self_service requestors tickets solutions announcements

Comments

  1. Daniel Schoedel

    Is there a way to search your tickets in the self service portal?

    Aug 09, 2019 08:41
  2. Dov Kaiser

    Hi, Daniel.

    Thank you for your question. Currently, there is no way to search for your tickets via the Self Service portal. However, if you share this idea in BMC Community, and it attracts support, we might adopt it in a future release. 

    Regards,
    Dov

    Aug 13, 2023 02:06

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Overview of Self Service
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