Track-It! 20.18

All versions
Track-It! is a Help Desk software application that is easy to use and administer. A BMC support ID is required for commenting and downloading PDFs. This space contains information and documentation for Track-It!
Release notes and notices
updated 23 Sep

Learn what’s new or changed for Track-It! 20.18.xx, including new features, urgent issues, documentation updates, and fixes or patches.


To stay informed of changes to this list, click the  icon on the top of this page.

October 22, 201820.18.03 featuresBMC announces the release for Track-It! version 20.18.03.
May 9, 201820.18.02 features

Fixes listed in known and corrected issues, and the following enhancements:

  • Configure and use the Change Management module
  • Schedule recurring tickets
January 15, 201820.18.01 featuresBMC announces the release for Track-It! version 20.18.01.


Ready-made PDFs are available on the PDFs page. You can also create a custom PDF.

 Click here to see the steps.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what template you want to use:
    • Simple to export a lightweight PDF with no cover, table of contents, or index.
      By default, the Simple template only exports the current page.
    • Standard to export a traditional PDF with a cover, table of contents, and index.
      By default, the Standard template exports the current page and all child pages.


Free video training >



Concepts, architecture, deployment, planning, and system requirements.



Information about installing the product.

Migrating to Track-It


Migration process and configuration.



Working with the product.



Security, system administration, and maintenance.

PDFs and videos


Video learning resources.
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