Track-It! is a Help Desk software application that is easy to use and administer. A BMC support ID is required for commenting and downloading PDFs. This space contains information and documentation for Track-It!
Release notes and notices
updated 17 Feb

Learn what’s new or changed for Track-It! 20.18.xx, including new features, urgent issues, documentation updates, and fixes or patches.

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To stay informed of changes to this list, click the  icon on the top of this page.

DateTitleSummary
October 22, 201820.18.03 featuresBMC announces the release for Track-It! version 20.18.03.
May 9, 201820.18.02 features

Fixes listed in known and corrected issues, and the following enhancements:

  • Configure and use the Change Management module
  • Schedule recurring tickets
January 15, 201820.18.01 featuresBMC announces the release for Track-It! version 20.18.01.

Tip

Ready-made PDFs are available on the PDFs page. You can also create a custom PDF.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.


Training videos >

Planning

 

Concepts, architecture, deployment, planning, and system requirements.

Installing

 

Information about installing the product.

Migrating to Track-It

 

Migration process and configuration.

Using

 

Working with the product.

Administering

 

Security, system administration, and maintenance.

PDFs and videos

 

Video learning resources.
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