Phased rollout


This documentation supports the 21.05 version of BMC Service Request Management. To view an earlier version, select the version from the Product version menu.

21.05 Patches

Review the fixes and updates in patches to BMC Service Request Management  21.05 that might impact your users.

Several significant enhancements were delivered in versions 21.05, 21.02, and 20.08 for SaaS customers. Starting with 21.05.02 patch release, these features and enhancements are also available for on-premises customers.

The key enhancements include:

  • BMC Helix Innovation Suite for Service Management applications
    Starting with version 21.02, Service Management applications run on a single environment named, BMC Helix Innovation Suite . With the new BMC Helix Innovation Suite, we bring together the capabilities of Action Request System and BMC Helix Innovation Studio.

  • Product name change in Remedy platform and applications
    Starting with version 21.02, there are changes to the product and component names.

  • Support for Progressive Web Applications
    Smart IT uses the industry standard Progressive Web App (PWA) technology. You can customize screens in Developer Studio in a similar way you customize the forms.
    Also, create and view your custom application as a progressive web application simply by selecting and using Progressive views in Developer Studio.

 To learn about these enhancements, see the following links:

  • 21.05 enhancements Open link  in BMC Helix ITSM documentation.
  • 21.02 enhancements Open link  in BMC Helix ITSM documentation.
  • 20.08 enhancements Open link   in Remedy ITSM documentation.

Available patches

Patch version


On premises

Defect fixes



Defect fixes in BMC Service Request Management Open link

Defect fixes in BMC Helix ITSM: Smart IT Open link

(tick)NoneUpdates for 21.05.02


Defect fixes in BMC Helix ITSM: Smart IT Open link


Updates in 21.05.02

Container deployment of BMC Helix Innovation Suite

Perform container deployment of BMC Helix Innovation Suite and Service Management applications in your on-premises environment.

For more information, see  21.05 Patches Open link  in BMC Helix Innovation Suite Deployment documentation.

(On-premises only) Downloading and installing the patch

Download from EPD

Downloading the installation files Open link

Patch installation

Installing Open link

SaaS application patching

BMC applies patches during Maintenance windows Open link .

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