20.02.01: Patch 1 for version 20.02
is available. You must directly upgrade from version 20.02 to Patch 2 (20.02.02) of Remedy IT Service Management Suite.
This patch release is only for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator) and includes updates to replace the Flash-based capabilities in the Remedy ITSM suite.
For information about updates to replace the Flash-based capabilities, see in the Remedy IT Service Management online documentation.
Downloading and applying the patch for on-premises deployments
To download and apply the Remedy Platform package for this patch, see in the Remedy Deployment online documentation.
Applying the patch for BMC Helix ITSM subscribers
If you are a BMC Helix ITSM subscriber and want to apply the patch, you must request for an upgrade. For more information, see in the BMC Helix Subscriber Information documentation.