Release notes and notices
updated 09 Dec

This section provides information about what is new or changed in this space, including urgent issues, documentation updates, and patches. 

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Date

Title

Summary
November 30, 2016 20.16.01.057.059: Patch 3 for version 20.16.01

The following updates have been made in Patch 3 of BMC Remedyforce 20.16.01:

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

Additional supported browsers and integration:

  • Browsers:
    • Google Chrome 54.0.2840.99 m
    • Microsoft Edge 25.10586.0.0
    • Mozilla Firefox 50.0
  • Integration:
    • TrueSight Operations Management 10.5.00
    • BMC Server Automation 8.9
    • BMC Atrium Discovery and Dependency Mapping 11.1
    • BMC MyIT OnDemand 3.2
October 5, 2016 20.16.01.057.033: Patch 2 for version 20.16.01

The following updates have been made in Patch 2 of BMC Remedyforce 20.16.01:

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

Additional supported browsers and integration:

  • Browsers:
    • Google Chrome 53.0.2785.101  m
    • Microsoft Edge 25.10586.0.0
    • Mozilla Firefox 49.0.1
  • Integration:
    • BMC BladeLogic Client Automation 9.0.03
    • BMC Real End User Experience Monitoring Virtual Edition 2.7.02 
September 1, 2016 20.16.01.057.019: Patch 1.1 for version 20.16.01

The following updates have been made in Patch 1.1 of BMC Remedyforce 20.16.01:

Corrected issues: The following issues have been fixed in Patch 1.1 of BMC Remedyforce 20.16.01:

  • 80509
  • 80639
  • 80640

For more information about issues corrected in this patch, see Known and corrected issues.

Additional supported integration:

  • BMC Client Management OnDemand 12.5
August 12, 2016

20.16.01.057.015: Patch 1 for version 20.16.01

The following updates have been made in Patch 1 of BMC Remedyforce 20.16.01:

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

Product updates:

  • Enhanced Remedyforce Discovery Server status logs
  • Self Service on Salesforce1 Mobile App enhancements

Additional supported browsers and integration:

  • Browsers:
    • Apple Safari on Macintosh OS 9.1.1 (11601.6.17)
    • Google Chrome 52.0.2743.82 m
    • Mozilla Firefox 47
  • Integration:
    • BMC Client Management 12.5
    • BMC BladeLogic Client Automation 9.0.02
    • BMC Atrium Discovery and Dependency Mapping 11.0.0.1
    • Atrium Integrator 9.1 Patch 1 
    • BMC ProactiveNet Performance Management TS 10.5
    • BMC Server Automation 8.8
    • BMC Real End User Experience Management 10.5
June 15, 2016 20.16.01 enhancements

Enhancements available in BMC Remedyforce 20.16.01

  • Remedyforce Discovery
  • Remedyforce Mobile on Salesforce1 enhancements
  • Service Health
  • Automated assignment of records to queues and staff members
  • Category restriction based on modules
  • Feedback survey form enhancement
  • Smart Suggestions enhancements
  • Change schedule enhancements
  • SmartSync (BETA)
  • Support for managing approvals using Self Service for the web (BETA)
  • SmartViews (BETA) enhancements
  • Remedyforce Console enhancements
  • General enhancements

Known and corrected issues

For information about issues that are known and corrected in this release, see Known and corrected issues.

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Related topics

Known and corrected issues

Supported browsers, mobile devices, and integrations

Supported languages and locales

Support information

Getting started

 

Key concepts >

Planning

 

User permissions, supported browsers, mobile devices, integrations, and localized versions.

Installing

 

Information about installing the product.

Upgrading

 

Self-upgrade and automatic upgrade, post-upgrade procedures, and enabling new features.

Troubleshooting

 

Issues resolution, error messages, and contacting support.

Using

 

Interface descriptions, using the product.

Administering

 

Interface descriptions, using the product.

Integrating

 

Integrations with other products.
Post-upgrade procedures repository

This section is a repository of the post-upgrade procedures that you must perform after your organization is upgraded to the latest version of BMC Remedyforce. You must perform these procedures after each upgrade and for both self-upgrade and automatic upgrade.

If you are using BMC Remedyforce permission sets to manage permissions for your users, you only have to enable new features. However, if you are using BMC Remedyforce profiles or custom permission sets to manage permissions for your users, you might also have to manually configure the updated profile-level permissions in a release. For information about configuring profile-level permissions and the conditions in which you must manually configure these permissions, see Configuring profile-level permissions for new features.

If you are upgrading from a few releases prior to the latest release, you must enable new features and configure the updated profile-level permissions in each interim release. BMC recommends that you first enable new features and update profile-level permissions in the release that immediately follows your current release. You can then enable features in each subsequent release until the latest release. For example, if you are upgrading from version 20.14.01 to 20.15.01 (Winter 15), you must first enable new features and update profile-level permissions in version 20.14.02, and then enable the new features and update profile-level permissions in version 20.15.01.

To confirm whether you have performed the post-upgrade procedures for previous releases, you can review the following table and verify the set of procedures for each release to which you have previously upgraded. The table links to topics that list the updated profile-level permissions and provides information about enabling new features in each release of BMC Remedyforce.

Release Enabling new features Updated profile-level permissions
20.18.02 (Winter 18) Enabling new features in 20.18.01 20.18.01 profile-level permissions
20.17.02 (Summer 17) Enabling new features in 20.17.02 20.17.02 profile-level permissions
20.17.01 (Winter 17) Enabling new features in 20.17.01 20.17.01 profile-level permissions
20.16.01 (Summer 16) Enabling new features in 20.16.01 20.16.01 profile-level permissions
20.15.03 (Summer 15) Enabling new features in 20.15.03 20.15.03 profile-level permissions
20.15.02 (Spring 15) Enabling new features in 20.15.02 20.15.02 profile-level permissions
20.15.01 (Winter 15) Enabling new features in 20.15.01 20.15.01 profile-level permissions
20.14.02 Enabling new features in 20.14.02 20.14.02 profile-level permissions
20.14.01 Enabling new features in 20.14.01 20.14.01 profile-level permissions
20.13.02 Enabling new features in 20.13.02 20.13.02 profile-level permissions
20.13.01 Enabling new features in 20.13.01 20.13.01 profile-level permissions

Note

After the automatic upgrade to the latest version, Salesforce sets the Running User of the BMC Remedyforce dashboards to BMC Remedyforce. Because of this issue, an error message is displayed when users access these dashboards. To enable users to view the dashboards, you must configure the appropriate user as the Running User after the automatic upgrade. For more information, see Configuring the Running User of dashboards in BMC Remedyforce.




Release schedules

This topic provides the upgrade schedules for the listed BMC Remedyforce release version and its patches.

Last updated: April 27th, 2018

Update summaryAdded dates for Remedyforce Winter 18 Patch 2 sandbox and production automatic upgrade.


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Product documentation

To access documentation for the Winter 18 release of BMC Remedyforce, click the following links:

Documentation Home | Release notes and notices | Upgrading | Upgrade FAQs

BMC Remedyforce Hybrid Upgrade/Patch Schedule

All dates and times listed are Eastern time (New York, USA)

  • Remedyforce customers should refer to the Salesforce Trust website for any scheduled platform maintenance dates that may conflict with a Self Upgrade plan
  • Remedyforce Self Upgrading will upgrade and patch your ORG to the latest version available on the date that you Self Upgrade. If a patch is released after your Self Upgrade date, your ORG will be patched to the latest version on the Automatic Patch dates unless you again Self Upgrade to the latest patch release.
  • Remedyforce Automatic Upgrade dates only apply to ORGs running the latest major patched version of Remedyforce
April 27 - May 03 May 04 May 05 - May 10 May 11
Remedyforce Winter'18 Patch 2 Sandbox Self Upgrade Window Remedyforce Winter'18 Patch 2 Sandbox Automatic Upgrade

Remedyforce Winter '18 Patch 2 Production Self Upgrade Window Remedyforce Winter '18 Patch 2 Production Automatic Upgrade
 

BMC Remedyforce videos
To view the BMC Remedyforce videos playlist, click here .

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