Note

 

This documentation supports the 20.18.01 version of Remedyforce.

To view the latest documentation, select the latest version from the Product version menu.


Release notes and notices
updated 14 Sep

This section provides information about what is new or changed in this space, including urgent issues, documentation updates, and patches. To view information about the self and auto upgrade push dates for the latest release, see Release schedules .

Date

Title

Summary
June 27, 2018 20.18.01.58.78: Patch 3 for version 20.18.01

The following update has been made in Patch 3 of BMC Remedyforce 20.18.01.

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

April 27, 2018 20.18.01.58.39: Patch 2 for version 20.18.01

The following update has been made in Patch 2 of BMC Remedyforce 20.18.01.

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

March 23, 2018 20.18.01.58.15: Patch 1 for version 20.18.01

The following update has been made in Patch 1 of BMC Remedyforce 20.18.01.

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

December 18, 2017  20.18.01 enhancements

Enhancements available in BMC Remedyforce 20.18.01 (Winter 18):

  • Self Service 3.0 enhancements
    • Icons on pending approvals
    • Dependent picklist for incidents
    • Lookup fields show additional information for a typeahead text
    • Category lookup field displays categories in a hierarchy
    • Configurable client profile
    • Self Help articles
    • Segregation of Service Catalog by Categories and SRDs
    • CIs and Assets
  • Discovery integration and CMDB
    • List view customization
    • Filters to view active or inactive records
    • Mass edit of CMDB records
    • Addition of OR filter logic for Rule Based Asset class
  • Lightning support
    • Support for Knowledge Articles

    • Support for Files object to upload an attachment

    • Support for other features

    • Lightning Components for Self Service

  • Other Enhancements

    • Setting to skip trigger execution for custom process builders

    • Multiple layout types for profiles

Known and corrected issues in BMC Remedyforce 20.18.01 (Winter 18):

For information about issues that are known and corrected in this release, see Known and corrected issues.

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Related topics

Known and corrected issues

Supported browsers, mobile devices, and integrations

Supported languages and locales

Support information



Getting started

 

Key concepts >

Planning

 

User permissions, supported browsers, mobile devices, integrations, and localized versions.

Installing

 

Information about installing the product.

Upgrading

 

Self-upgrade and automatic upgrade, post-upgrade procedures, and enabling new features.

Troubleshooting

 

Issues resolution, error messages, and contacting support.

Using

 

Interface descriptions, using the product.

Administering

 

Interface descriptions, using the product.

Integrating

 

Integrations with other products.

Post-upgrade procedures repository

This section is a repository of the post-upgrade procedures that you must perform after your organization is upgraded to the latest version of BMC Remedyforce. You must perform these procedures after each upgrade and for both self-upgrade and automatic upgrade.

If you are using BMC Remedyforce permission sets to manage permissions for your users, you only have to enable new features. However, if you are using BMC Remedyforce profiles or custom permission sets to manage permissions for your users, you might also have to manually configure the updated profile-level permissions in a release. For information about configuring profile-level permissions and the conditions in which you must manually configure these permissions, see Configuring profile-level permissions for new features.

If you are upgrading from a few releases prior to the latest release, you must enable new features and configure the updated profile-level permissions in each interim release. BMC recommends that you first enable new features and update profile-level permissions in the release that immediately follows your current release. You can then enable features in each subsequent release until the latest release. For example, if you are upgrading from version 20.14.01 to 20.15.01 (Winter 15), you must first enable new features and update profile-level permissions in version 20.14.02, and then enable the new features and update profile-level permissions in version 20.15.01.

To confirm whether you have performed the post-upgrade procedures for previous releases, you can review the following table and verify the set of procedures for each release to which you have previously upgraded. The table links to topics that list the updated profile-level permissions and provides information about enabling new features in each release of BMC Remedyforce.

Release Enabling new features Updated profile-level permissions
20.18.02 (Summer 18) Enabling new features in 20.18.02 20.18.02 profile-level permissions
20.18.01 (Winter 18) Enabling new features in 20.18.01 20.18.01 profile-level permissions
20.17.02 (Summer 17) Enabling new features in 20.17.02 20.17.02 profile-level permissions
20.17.01 (Winter 17) Enabling new features in 20.17.01 20.17.01 profile-level permissions
20.16.01 (Summer 16) Enabling new features in 20.16.01 20.16.01 profile-level permissions
20.15.03 (Summer 15) Enabling new features in 20.15.03 20.15.03 profile-level permissions
20.15.02 (Spring 15) Enabling new features in 20.15.02 20.15.02 profile-level permissions
20.15.01 (Winter 15) Enabling new features in 20.15.01 20.15.01 profile-level permissions
20.14.02 Enabling new features in 20.14.02 20.14.02 profile-level permissions
20.14.01 Enabling new features in 20.14.01 20.14.01 profile-level permissions
20.13.02 Enabling new features in 20.13.02 20.13.02 profile-level permissions
20.13.01 Enabling new features in 20.13.01 20.13.01 profile-level permissions

Note

After the automatic upgrade to the latest version, Salesforce sets the Running User of the BMC Remedyforce dashboards to BMC Remedyforce. Because of this issue, an error message is displayed when users access these dashboards. To enable users to view the dashboards, you must configure the appropriate user as the Running User after the automatic upgrade. For more information, see Configuring the Running User of dashboards in BMC Remedyforce.




Release schedules

This topic provides the upgrade schedules for the listed BMC Remedyforce release version and its patches.

Last updated: September 28th, 2018

Update summary: Added dates for Remedyforce Summer 18 Patch 2 sandbox and production self and automatic upgrade.

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Product documentation

To access documentation for the Summer 18 release of BMC Remedyforce, click the following links:

Documentation Home | Release notes and notices | Upgrading | Upgrade FAQs

BMC Remedyforce Hybrid Upgrade/Patch Schedule

All dates and times listed are Eastern time (New York, USA)

  • Remedyforce customers should refer to the Salesforce Trust website for any scheduled platform maintenance dates that may conflict with a Self Upgrade plan
  • Remedyforce Self Upgrading will upgrade and patch your ORG to the latest version available on the date that you Self Upgrade. If a patch is released after your Self Upgrade date, your ORG will be patched to the latest version on the Automatic Patch dates unless you again Self Upgrade to the latest patch release.
  • Remedyforce Automatic Upgrade dates only apply to ORGs running the latest major patched version of Remedyforce

Summer '18 Patch 2 Release Schedule - Sandbox and Production Self and Automatic Upgrade

Oct 1 - Oct 4 Oct 5 Oct 6 - Oct 18 Oct 19
Remedyforce Summer'18 Patch 2 Sandbox Self Upgrade Window Remedyforce Summer'18 Patch 2 Sandbox Automatic Upgrade

Remedyforce Summer '18 Patch 2 Production Self Upgrade Window Remedyforce Summer '18 Patch 2 Production Automatic Upgrade

Note

PLEASE NOTE - To avoid any conflict with ongoing Salesforce platform upgrades https://trust.salesforce.com the release dates for Remedyforce push upgrades have been scheduled as follows. If you are a customer that would prefer to self-upgrade your sandbox environment prior to October 1, the Summer 18- Patch 2 self-upgrade link is available upon request from the BRM team as of today or you can email RemedyforceSuccess@bmc.com to request the link. We highly recommend you self-upgrade your sandbox first to test before upgrading your production environment. Monday October 1, 2018 is when the normal avenue to retrieve the self-upgrade link will be available to all customers. 


 

BMC Remedyforce videos
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