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Note

 

This documentation supports the 20.18.01 version of BMC Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.


BMC

BMC Remedyforce 20.18.01

All versions
 
Release notes and notices
updated 13 May
This section provides information about what is new or changed in this space, including urgent issues, documentation updates, and patches. To view information about the self and auto upgrade push dates for the latest release, see Release schedules .

Date

Title

Summary



June 27, 201820.18.01.58.78: Patch 3 for version 20.18.01

The following update has been made in Patch 3 of BMC Remedyforce 20.18.01.

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

April 27, 201820.18.01.58.39: Patch 2 for version 20.18.01

The following update has been made in Patch 2 of BMC Remedyforce 20.18.01.

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

March 23, 201820.18.01.58.15: Patch 1 for version 20.18.01

The following update has been made in Patch 1 of BMC Remedyforce 20.18.01.

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

December 18, 2017 20.18.01 enhancements

Enhancements available in BMC Remedyforce 20.18.01 (Winter 18):

  • Self Service 3.0 enhancements
    • Icons on pending approvals
    • Dependent picklist for incidents
    • Lookup fields show additional information for a typeahead text
    • Category lookup field displays categories in a hierarchy
    • Configurable client profile
    • Self Help articles
    • Segregation of Service Catalog by Categories and SRDs
    • CIs and Assets
  • Discovery integration and CMDB
    • List view customization
    • Filters to view active or inactive records
    • Mass edit of CMDB records
    • Addition of OR filter logic for Rule Based Asset class
  • Lightning support

    • Support for Knowledge Articles

    • Support for Files object to upload an attachment

    • Support for other features

    • Lightning Components for Self Service

  • Other Enhancements

    • Setting to skip trigger execution for custom process builders

    • Multiple layout types for profiles

Known and corrected issues in BMC Remedyforce 20.18.01 (Winter 18):

For information about issues that are known and corrected in this release, see Known and corrected issues.

Tips

 Click here to see the steps.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.


 

Related topics

Known and corrected issues

Supported browsers, mobile devices, and integrations

Supported languages and locales

Support information



Getting started

 

Key concepts >

Planning

 

User permissions, supported browsers, mobile devices, integrations, and localized versions.

Installing

 

Information about installing the product.

Upgrading

 

Self-upgrade and automatic upgrade, post-upgrade procedures, and enabling new features.

Troubleshooting

 

Issues resolution, error messages, and contacting support.

Using

 

Interface descriptions, using the product.

Administering

 

Interface descriptions, using the product.

Integrating

 

Integrations with other products.

Post-upgrade procedures repository

This section is a repository of the post-upgrade procedures that you must perform after your organization is upgraded to the latest version of BMC Remedyforce. You must perform these procedures after each upgrade and for both self-upgrade and automatic upgrade.

If you are using BMC Remedyforce permission sets to manage permissions for your users, you only have to enable new features. However, if you are using BMC Remedyforce profiles or custom permission sets to manage permissions for your users, you might also have to manually configure the updated profile-level permissions in a release. For information about configuring profile-level permissions and the conditions in which you must manually configure these permissions, see Configuring profile-level permissions for new features.

If you are upgrading from a few releases prior to the latest release, you must enable new features and configure the updated profile-level permissions in each interim release. BMC recommends that you first enable new features and update profile-level permissions in the release that immediately follows your current release. You can then enable features in each subsequent release until the latest release. For example, if you are upgrading from version 20.14.01 to 20.15.01 (Winter 15), you must first enable new features and update profile-level permissions in version 20.14.02, and then enable the new features and update profile-level permissions in version 20.15.01.

To confirm whether you have performed the post-upgrade procedures for previous releases, you can review the following table and verify the set of procedures for each release to which you have previously upgraded. The table links to topics that list the updated profile-level permissions and provides information about enabling new features in each release of BMC Remedyforce.

ReleaseEnabling new featuresUpdated profile-level permissions
20.20.02 (Summer 20)Enabling new features in 20.20.0220.20.02 profile-level permissions
20.20.01 (Winter 20)Enabling new features in 20.20.0120.20.01 profile-level permissions
20.19.02 (Summer 19)Enabling new features in 20.19.0220.19.02 profile-level permissions
20.19.01 (Winter 19)Enabling new features in 20.19.0120.19.01 profile-level permissions
20.18.02 (Summer 18)Enabling new features in 20.18.0220.18.02 profile-level permissions
20.18.01 (Winter 18)Enabling new features in 20.18.0120.18.01 profile-level permissions
20.17.02 (Summer 17)Enabling new features in 20.17.0220.17.02 profile-level permissions
20.17.01 (Winter 17)Enabling new features in 20.17.0120.17.01 profile-level permissions
20.16.01 (Summer 16)Enabling new features in 20.16.0120.16.01 profile-level permissions
20.15.03 (Summer 15)Enabling new features in 20.15.0320.15.03 profile-level permissions
20.15.02 (Spring 15)Enabling new features in 20.15.0220.15.02 profile-level permissions
20.15.01 (Winter 15)Enabling new features in 20.15.0120.15.01 profile-level permissions
20.14.02Enabling new features in 20.14.0220.14.02 profile-level permissions
20.14.01Enabling new features in 20.14.0120.14.01 profile-level permissions
20.13.02Enabling new features in 20.13.0220.13.02 profile-level permissions
20.13.01Enabling new features in 20.13.0120.13.01 profile-level permissions

Note

After the automatic upgrade to the latest version, Salesforce sets the Running User of the BMC Remedyforce dashboards to BMC Remedyforce. Because of this issue, an error message is displayed when users access these dashboards. To enable users to view the dashboards, you must configure the appropriate user as the Running User after the automatic upgrade. For more information, see Configuring the Running User of dashboards in BMC Remedyforce.
Release schedules

This topic provides the upgrade schedules for the listed BMC Helix Remedyforce release version and its patches.

Last updated:  September 10, 2020

Update summary: 

  • Added the dates for BMC Helix Remedyforce Summer 20 Patch 2 sandbox and production self and automatic upgrade.
  • Added dates for BMC Helix Remedyforce Discovery 20.08 sandbox and production automatic upgrade.  

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Product documentation

To access documentation for the Summer 20 release of BMC Helix Remedyforce, click the following links:

Documentation Home | Release notes and notices | Upgrading | Upgrade FAQs

BMC Helix Remedyforce Hybrid Upgrade/Patch Schedule


  • Remedyforce customers should refer to the Salesforce Trust website for any scheduled platform maintenance dates that may conflict with a Self Upgrade plan.
  • Remedyforce Self Upgrading will upgrade and patch your ORG to the latest version available on the date that you Self Upgrade. If a patch is released after your Self Upgrade date, your ORG will be patched to the latest version on the Automatic Patch dates unless you again Self Upgrade to the latest patch release.
  • Remedyforce Automatic Upgrade dates only apply to ORGs running the latest major patched version of Remedyforce.

BMC Helix Remedyforce Summer '20 Patch 2 Sandbox and Production Self and Automatic Upgrade

Sept 17Sept 18Sept 19 - Sept 24Sept 25
BMC Helix Remedyforce Summer '20 Patch 2 Sandbox Self Upgrade Window BMC Helix Remedyforce Summer '20 Patch 2 Sandbox Automatic Upgrade



BMC Helix Remedyforce Summer '20 Patch 2 Production Self Upgrade Window BMC Helix Remedyforce Summer '20 Patch 2 Production Automatic Upgrade

**All dates and times listed are Eastern time (New York, USA)

**The Patch 2 dates might change depending on the sandbox testing results.


BMC Helix Remedyforce Discovery (20.08) Pre Production and Production Automatic Upgrade

Sept 21Oct 16
BMC Helix Remedyforce Discovery (20.08) Pre-Production Automatic Upgrade BMC Helix Remedyforce Discovery (20.08) Production Automatic Upgrade

**All dates and times listed are Eastern time (New York, USA)



 
BMC Remedyforce videos
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Last modified by Sriraksha Deshpande on May 13, 2019
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