Release notes and notices
updated 16 Apr

This section provides information about what is new or changed in this space, including urgent issues, documentation updates, and patches. To view information about the self and auto upgrade push dates for the latest release, see Release schedules .



March 23, 2018 Patch 1 for version 20.18.01

The following update has been made in Patch 1 of BMC Remedyforce 20.18.01.

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

December 18, 2017  20.18.01 enhancements

Enhancements available in BMC Remedyforce 20.18.01 (Winter 18):

  • Self Service 3.0 enhancements
    • Icons on pending approvals
    • Dependent picklist for incidents
    • Lookup fields show additional information for a typeahead text
    • Category lookup field displays categories in a hierarchy
    • Configurable client profile
    • Self Help articles
    • Segregation of Service Catalog by Categories and SRDs
    • CIs and Assets
  • Discovery integration and CMDB
    • List view customization
    • Filters to view active or inactive records
    • Mass edit of CMDB records
    • Addition of OR filter logic for Rule Based Asset class
  • Lightning support
    • Support for Knowledge Articles

    • Support for Files object to upload an attachment

    • Support for other features

    • Lightning Components for Self Service

  • Other Enhancements

    • Setting to skip trigger execution for custom process builders

    • Multiple layout types for profiles

Known and corrected issues in BMC Remedyforce 20.18.01 (Winter 18):

For information about issues that are known and corrected in this release, see Known and corrected issues.

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Related topics

Known and corrected issues

Supported browsers, mobile devices, and integrations

Supported languages and locales

Support information

Getting started


Key concepts >



User permissions, supported browsers, mobile devices, integrations, and localized versions.



Information about installing the product.



Self-upgrade and automatic upgrade, post-upgrade procedures, and enabling new features.



Issues resolution, error messages, and contacting support.



Interface descriptions, using the product.



Interface descriptions, using the product.



Integrations with other products.

Post-upgrade procedures repository

This section is a repository of the post-upgrade procedures that you must perform after your organization is upgraded to the latest version of BMC Remedyforce. You must perform these procedures after each upgrade and for both self-upgrade and automatic upgrade.

If you are using BMC Remedyforce permission sets to manage permissions for your users, you only have to enable new features. However, if you are using BMC Remedyforce profiles or custom permission sets to manage permissions for your users, you might also have to manually configure the updated profile-level permissions in a release. For information about configuring profile-level permissions and the conditions in which you must manually configure these permissions, see Configuring profile-level permissions for new features.

If you are upgrading from a few releases prior to the latest release, you must enable new features and configure the updated profile-level permissions in each interim release. BMC recommends that you first enable new features and update profile-level permissions in the release that immediately follows your current release. You can then enable features in each subsequent release until the latest release. For example, if you are upgrading from version 20.14.01 to 20.15.01 (Winter 15), you must first enable new features and update profile-level permissions in version 20.14.02, and then enable the new features and update profile-level permissions in version 20.15.01.

To confirm whether you have performed the post-upgrade procedures for previous releases, you can review the following table and verify the set of procedures for each release to which you have previously upgraded. The table links to topics that list the updated profile-level permissions and provides information about enabling new features in each release of BMC Remedyforce.

Release Enabling new features Updated profile-level permissions
20.18.02 (Winter 18) Enabling new features in 20.18.01 20.18.01 profile-level permissions
20.17.02 (Summer 17) Enabling new features in 20.17.02 20.17.02 profile-level permissions
20.17.01 (Winter 17) Enabling new features in 20.17.01 20.17.01 profile-level permissions
20.16.01 (Summer 16) Enabling new features in 20.16.01 20.16.01 profile-level permissions
20.15.03 (Summer 15) Enabling new features in 20.15.03 20.15.03 profile-level permissions
20.15.02 (Spring 15) Enabling new features in 20.15.02 20.15.02 profile-level permissions
20.15.01 (Winter 15) Enabling new features in 20.15.01 20.15.01 profile-level permissions
20.14.02 Enabling new features in 20.14.02 20.14.02 profile-level permissions
20.14.01 Enabling new features in 20.14.01 20.14.01 profile-level permissions
20.13.02 Enabling new features in 20.13.02 20.13.02 profile-level permissions
20.13.01 Enabling new features in 20.13.01 20.13.01 profile-level permissions


After the automatic upgrade to the latest version, Salesforce sets the Running User of the BMC Remedyforce dashboards to BMC Remedyforce. Because of this issue, an error message is displayed when users access these dashboards. To enable users to view the dashboards, you must configure the appropriate user as the Running User after the automatic upgrade. For more information, see Configuring the Running User of dashboards in BMC Remedyforce.

Release schedules

This topic provides the upgrade schedules for the listed BMC Remedyforce release version and its patches.

Last updatedMarch 23rd, 2018

Update summaryDue to some technical issues, Winter 18 Patch 1 will be released on March 26th, 2018. The calendar has been updated accordingly.


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Product documentation

To access documentation for the Winter 18 release of BMC Remedyforce, click the following links:

Documentation Home | Release notes and notices | Upgrading | Upgrade FAQs

BMC Remedyforce Hybrid Upgrade/Patch Schedule

All dates and times listed are Eastern time (New York, USA)

  • Remedyforce customers should refer to the Salesforce Trust website for any scheduled platform maintenance dates that may conflict with a Self Upgrade plan
  • Remedyforce Self Upgrading will upgrade and patch your ORG to the latest version available on the date that you Self Upgrade. If a patch is released after your Self Upgrade date, your ORG will be patched to the latest version on the Automatic Patch dates unless you again Self Upgrade to the latest patch release.
  • Remedyforce Automatic Upgrade dates only apply to ORGs running the latest major patched version of Remedyforce
March 26 - March 29 March 30 March 31 - April 5 April 6
Remedyforce Winter'18 Patch 1 Sandbox Self Upgrade Window Remedyforce Winter'18 Patch 1 Sandbox Automatic Upgrade

Remedyforce Winter '18 Patch 1 Production Self Upgrade Window Remedyforce Winter '18 Patch 1 Production Automatic Upgrade


Please note that Winter 18 Patch 1 will be made available for self upgrade beginning March 26. As a result, sandbox automatic upgrade is scheduled for March 30 and production automatic upgrade has now been scheduled for April 6th. Please contact your Business Relationship Manager for any questions. 


BMC Remedyforce videos
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