BMC Remedyforce 20.18.01
.Date | Title | Summary |
|---|---|---|
| June 27, 2018 | 20.18.01.58.78: Patch 3 for version 20.18.01 | The following update has been made in Patch 3 of BMC Remedyforce 20.18.01. Corrected issues: For information about issues corrected in this patch, see Known and corrected issues. |
| April 27, 2018 | 20.18.01.58.39: Patch 2 for version 20.18.01 | The following update has been made in Patch 2 of BMC Remedyforce 20.18.01. Corrected issues: For information about issues corrected in this patch, see Known and corrected issues. |
| March 23, 2018 | 20.18.01.58.15: Patch 1 for version 20.18.01 | The following update has been made in Patch 1 of BMC Remedyforce 20.18.01. Corrected issues: For information about issues corrected in this patch, see Known and corrected issues. |
| December 18, 2017 | 20.18.01 enhancements | Enhancements available in BMC Remedyforce 20.18.01 (Winter 18):
Known and corrected issues in BMC Remedyforce 20.18.01 (Winter 18): For information about issues that are known and corrected in this release, see Known and corrected issues. |
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Related topics
Supported browsers, mobile devices, and integrations
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User permissions, supported browsers, mobile devices, integrations, and localized versions. | ||
If you are using BMC Remedyforce permission sets to manage permissions for your users, you only have to enable new features. However, if you are using BMC Remedyforce profiles or custom permission sets to manage permissions for your users, you might also have to manually configure the updated profile-level permissions in a release. For information about configuring profile-level permissions and the conditions in which you must manually configure these permissions, see Configuring profile-level permissions for new features.
If you are upgrading from a few releases prior to the latest release, you must enable new features and configure the updated profile-level permissions in each interim release. BMC recommends that you first enable new features and update profile-level permissions in the release that immediately follows your current release. You can then enable features in each subsequent release until the latest release. For example, if you are upgrading from version 20.14.01 to 20.15.01 (Winter 15), you must first enable new features and update profile-level permissions in version 20.14.02, and then enable the new features and update profile-level permissions in version 20.15.01.
To confirm whether you have performed the post-upgrade procedures for previous releases, you can review the following table and verify the set of procedures for each release to which you have previously upgraded. The table links to topics that list the updated profile-level permissions and provides information about enabling new features in each release of BMC Remedyforce.
Note
After the automatic upgrade to the latest version, Salesforce sets the Running User of the BMC Remedyforce dashboards to BMC Remedyforce. Because of this issue, an error message is displayed when users access these dashboards. To enable users to view the dashboards, you must configure the appropriate user as the Running User after the automatic upgrade. For more information, see Configuring the Running User of dashboards in BMC Remedyforce.
Last updated: March 11, 2020
Update summary: Added dates for BMC Helix Remedyforce Winter 20 (20.20.01) Patch 1 sandbox and production self and automatic upgrade.
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Product documentation
To access documentation for the Winter 20 release of BMC Helix Remedyforce, click the following links:
Documentation Home | Release notes and notices | Upgrading | Upgrade FAQs
BMC Helix Remedyforce Hybrid Upgrade/Patch Schedule
All dates and times listed are Eastern time (New York, USA)
- Remedyforce customers should refer to the Salesforce Trust website for any scheduled platform maintenance dates that may conflict with a Self Upgrade plan.
- Remedyforce Self Upgrading will upgrade and patch your ORG to the latest version available on the date that you Self Upgrade. If a patch is released after your Self Upgrade date, your ORG will be patched to the latest version on the Automatic Patch dates unless you again Self Upgrade to the latest patch release.
- Remedyforce Automatic Upgrade dates only apply to ORGs running the latest major patched version of Remedyforce.
BMC Helix Remedyforce Winter '20 Patch 1 - Sandbox and Production Self and Automatic Upgrade
| March 19 | March 20 | March 21 - March 26 | March 27 |
|---|---|---|---|
| BMC Helix Remedyforce Winter '20 Patch 1 Sandbox Self Upgrade Window | BMC Helix Remedyforce Winter '20 Patch 1 Sandbox Automatic Upgrade | ||
BMC Helix Remedyforce Winter '20 Patch 1 Production Self Upgrade Window | BMC Helix Remedyforce Winter '20 Patch 1 Production Automatic Upgrade | ||
NOTE
BMC Support Portal is getting upgraded so that the "Chat with Remedyforce Support" feature will be using Salesforce Omni-Channel instead of Live Agent from 17th Apr 2020. Winter 20 Patch 1 is created to update "Chat with Remedyforce Support" feature so that it will work seamlessly after 17th April. Therefore instead of Pushing Winter 20, we will be Pushing Winter 20 Patch 1 to Sandboxes and Production on the dates mentioned above. If you have any questions please reach out to your Business Relationship Managers.
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