This documentation supports the 23.3 version of BMC Helix ITSM: Knowledge Management.

To view an earlier version, select the version from the Product version menu.

23.3 enhancements and patches

Review BMC Helix ITSM: Knowledge Management 23.3 enhancements for features that will benefit your organization and understand changes that might impact your users. 


VersionSaaSOn premisesFixed issuesUpdates and enhancements
23.3.01(tick)(tick)Known and corrected issues

Updates in BMC Helix ITSM Open link

23.3(tick)
Known and corrected issues

23.3 enhancements and patches Open link


BMC applies upgrades as described in the BMC Helix Upgrade policy Open link . BMC applies upgrades and patches during Maintenance windows Open link


(On premises only) Downloading and installing the patch

Downloading from EPD

See Downloading the installation files Open link in BMC Helix Service Management Deployment documentation.

Patch installation

See Upgrading BMC Helix IT Service Management to 23.3.01 Open link in BMC Helix Service Management Deployment documentation.

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