Restarting services and flushing the Mid Tier cache

You must perform this procedure for both new installations and upgrades.

To restart services and flush the Mid Tier cache

Restart the web service on the Mid Tier server.
This operation ensures that the Data Visualisation System Files added during the PDICT install are transferred to the Mid Tier server, where they are referenced.
If this step is not completed, you can experience issues with:
- Launching the web client
- Viewing processes at run time using the Process Tracker dialog (for fulfillment requests such as Incident, Change etc) or the Request Details, Process View tab (in SRM requests).
  To confirm that all files have been moved to the Mid Tier after you re-start the web service, check the contents of the <Mid Tier root folder>\ThirdPartyJars folder. This folder should contain recently modified files with the following names:
- ProcessDesigner.jar
- designerDVM.jar
- JDiagram.jar
- requestTrackerDVM.jar
Log on to the Mid tier server and flush the cache.
This operation ensures that the Mid-Tier cache reflects the workflow and form changes made when you ran PDICT.