Configuring BMC Remedy ITSM Process Designer
The following topics describe how to configure BMC Remedy ITSM Process Designer after you install the product:
- Configuring the ARID plug-in and BMC Remedy ITSM Process Designer runtime settings
- Adding permissions to all users who require access to Process Designer
- Managing task OLAs
- Managing task assignment rules
- Managing request SLAs
- Managing notifications in Process Designer
- Configuring business time
- Managing task types and properties
- Enabling auditing
- Configuring Process Tracker
- Setting Process Designer preferences
- Configure access points for the Create And Manage Request action
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