This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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Identifying customizations

Use these tips to identify your customizations:

  • Documentation — If your customizations are documented, you can use this information to create a list of the workflow, fields, and forms that have been added or changed within your application.
  • Naming conventions — Application developers sometimes use a naming convention that identifies customized workflow. The workflow is then placed within a namespace reserved for this purpose. For example, if the HPD:HPD-GetPerson active link is modified, it could have been copied to HPD:CUS-GetPerson, using CUS in the name to indicate that it is customized workflow.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.