The Data Management tool is designed to load data into, and to modify data in, an out-of-the-box BMC Remedy ITSM 8.1 or later product suite. The BMC Remedy ITSM 8.1 product suite includes significant enhancements to the functionality of the applications and the types of data being stored from the previous version. Despite these capabilities, you might have customized BMC Remedy ITSM because of various business drivers.
To make sure that the Data Management tool functions correctly in a customized BMC Remedy ITSM application, you must identify the customizations, analyze the impact, and make the customizations work with the tool.
A step by step example with screenshots on how to add a company field to spreadsheets and transformation are explained in the Loading Foundation data for multiple companies topic. The same steps can be used for adding your custom fields and creating a custom job to make data load work for your custom fields.
This section describes the following:
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