This documentation supports the 23.3 version of BMC Helix ITSM.

To view an earlier version, select the version from the Product version menu.

Setting up and going live

After installing or subscribing to BMC Helix ITSM, as an administrator, you need to configure BMC Helix ITSM by completing the following tasks: 

Related topic

BMC Helix IT Service Management Deployment Open link

References for configuring BMC Helix ITSM applications
  • Setting up and modifying Foundation data by using Application Administration Console Open link
  • Configuring BMC Service Request Management Open link
  • Setting up incident management Open link
  • Configuring Problem Management Open link
  • Configuring Change Management Open link
  • Configuring Release Management Open link
  • Onboarding and implementing BMC Service Level Management Open link
  • Configuring the Task Management System Open link


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