This documentation supports the 22.1 version of BMC Helix ITSM.

To view an earlier version, select the version from the Product version menu.

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BMC Helix ITSM 22.1

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With the BMC Helix ITSM suite of applications, you can create, configure, customize, deliver, and manage the IT Service Management requests and functions of your organization. BMC Helix ITSM streamlines and automates the processes around IT service desk, asset management, and change management operations.

Release notes and notices
updated 06 Jun

Learn what’s new or changed for BMC Helix ITSM, including new features, urgent issues, documentation updates, and fixes or patches.

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Related topics

Known and corrected issues

BMC Helix IT Service Management Deployment Open link

AR System release notes Open link

BMC Helix CMDB release notes Open link

Smart IT release notes Open link

Change Management release notes Open link

Asset Management release notes Open link

Knowledge Management release notes Open link

Service Desk release notes Open link

BMC Service Level Management release notes Open link

BMC Service Request Management release notes Open link

Release notes and notices Open link

DateSummaryReference
April 17, 202422.1 enhancements and patches
August 11, 2023

Issues that were corrected by 22.1 patch 7 and issues that remain open

Updates available in BMC Helix ITSM 22.1 patch 7:

  • Get real-time insights into service models from Asset console.

Updates available in BMC Helix Innovation Studio 22.1 patch 7:

  • Changes to in-app help.
  • Defining timeout to avoid an abrupt API call end.

Updates available in BMC Helix ITSM Insights 22.1 patch 7:

  • Additional option in Proactive problem management settings.
  • The Detailed description field is made optional in the Real-time incident correlation configuration. 
22.1 enhancements and patches
July 5, 2023

Multiple issues corrected

Patch 6 for version 22.1 is available for on-premises customers.

22.1 enhancements and patches
June 07, 2023

Updates available in BMC Helix ITSM 22.1 patch 6:

  • Edit an outage directly from a ticket

  • Consent for data collection

  • BMC Helix ITSM archival policy auto-enabled

  • Asset console with comprehensive filtering and configuration options

Updates available in BMC Helix Innovation Studio 22.1 patch 6:

  • Consent for data collection

  • Analyze the manual reconciliation effort by using an automatically generated reconciliation report

  • Use Services actions in active links for improved security

  • Track the API status of import definitions

  • Create search filters for BMC Helix Virtual Agent chatbots

  • Access BMC Helix Knowledge Management by ComAround articles based on the enhanced entitlement checks

  • 2-year BMC Helix ITSM Archival Policy auto-enabled

  • Reschedule the archiving process at off-peak hours

  • Prevent changes to CCS parameters during upgrades

Updates available in BMC Helix ITSM Insights 22.1 patch 6:

  • Download clusters from Proactive problem management dashboard for offline analysis

22.1 enhancements and patches
March 24, 2023

Updates available in BMC Helix ITSM 22.1 patch 5:

  • Automatically create a DWPC request from a BMC Helix ITSM fulfillment ticket

Updates available in BMC Helix Innovation Studio22.1 patch 5:

  • Trigger multiple grid filters in batch mode
  • Improve the search capability of a named list by providing an additional query
  • Override browser locale settings in PWA with user preferences

Updates available in BMC Helix ITSM 22.1 patch 5:

  • Approve or reject a change request with fewer clicks

22.1 enhancements and patches
January 13, 2023

Updates available in BMC Helix Innovation Studio22.1 patch 4:

  • Disable or hide an action button based on the selected rows in a Record grid

  • Typeahead feature for named list field in Record Grid component

  • Reconcile customized Developer Studio form views by using the reconciliation process

  • Search for BMC Helix Knowledge Management by ComAround articles based on the enhanced entitlement checks

  • Provision to show or hide the view component based on user's device

Update available in BMC Service Request Management 22.1 patch 4:

  • Authoring Groups for work order templates
22.1 enhancements and patches
November 2, 2022Not applicable
October 10, 2022

Updates available in BMC Helix Innovation Studio 22.1 patch 2:

  • Bring record data from multiple record definitions together in a single grid
  • Customize a list for predefined view presets

  • Export archived data to the Secure File Transfer Protocol (SFTP) location

  • View information about a specific server through the AR System Management Console


22.1 enhancements and patches
September 2, 2022

Updates available in BMC Helix Innovation Studio 22.1 patch 1:

  • Troubleshoot cache sync issues in the server group

  • Select a BMC Helix Knowledge Management by ComAround portal for integration

Updates available in Smart IT 22.1 patch 1:

  • Display improvements of the Smart IT UI on mobile web browsers

22.1 enhancements and patches
July 29, 2022

Enhancements to BMC Helix ITSM Insights are:

  • Automatic response to emails with relevant knowledge articles.

  • Sort incident clusters by trend.

  • Detect probable major incidents.

  • Search for a cluster on the Real-time incident correlation dashboard.

Enhancements to BMC Helix ITSM: Smart IT (Smart IT) are:

  • Identify quickly the source application that creates a ticket.

  • BMC Helix ITSM extends Canadian French language support.

22.1 enhancements and patches

Navigating common interfaces

 

As an end user, access the BMC Helix ITSM applications and navigate the interface.

Using reports and flashboards

 

BMC Helix ITSM of applications provides a variety of tools for collecting, tracking, and monitoring data by using reports and flashboards.

Planning

 

Use the planning information for resources, processes, and activities for BMC Helix ITSM.

Setting up and going live

 

As an administrator, you need to configure the BMC Helix ITSM  after installation.

Administering

 

As an administrator, manage and maintain BMC Helix ITSM after it is installed and ensure that it is available to end users.

Integrating

 

As an administrator, workflow developer, or consultant, extended and customize BMC Helix ITSM through Advanced Interface Forms or SOAP web services.

Developing

 

As a developer, customize BMC Helix ITSM.

Troubleshooting

 

Resolve common issues or errors, review logs, or contact Support.

Communities

Knowledge Base

Videos

Education

PDFs and videos

 

Get a list of all videos and a PDF version of the BMC Helix ITSM documentation.

[FAQ]

 

Find answers to the most frequently asked questions about BMC Helix ITSM.

Related spaces

 

See the documentation of products related to BMC Helix ITSM.

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Comments

  1. David Linker

    This version is not available in the Product Version List in the top left

    Aug 14, 2022 07:17
    1. Aditya Kirloskar

      Hello David,

      It is visible in the Product Version list.

      Can you check again?


      Regards,


      Aditya

      Sep 28, 2022 06:12