This documentation supports the 22.1 version of BMC Helix ITSM.

To view an earlier version, select the version from the Product version menu.

Helix Solutions content

Beyond the core capabilities, BMC provides additional content to accelerate time to value. You can readily load this content in your environment. This includes:

Out-of-the-box content packs and sample pages

These help you set up your solution faster by using out-of-the-box content as a starting point. For example,

    • BMC Helix Digital Workplace micro-site examples: BMC Helix Digital Workplace documentation Open link
    • BMC Helix ITSM requests content pack: Leveraging the out-of-the-box IT services
    • HR Service Management content pack: HR Service Management documentation Open link
    • Workplace Service Management content pack: Workplace Service Management documentation Open link

Related topics

Extensions for BMC Helix ITSM

These extensions are developed to address specific customer problems and you can use these until the capabilities are eventually included in the core product. By deploying these extensions, you can enable some useful features in BMC Helix ITSM. For example:

    • Ability to view audit logs in the Progressive Web Application (PWA) screens.
    • Ability to create outages from Change Management and Incident Management using the PWA forms.
    • AR System Administrators to view and analyze critical database information for AR System Servers.
    • Ability to reset password for users irrespective of whether their records are present in the CTM:People form or not.

For the complete list of such extensions and their details, see the BMC Community post (login required): BMC Solution Engineering Architects Leaders (S.E.A.L.) Extensions Open link .

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