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This documentation supports the 21.3 version of BMC Helix ITSM.

To view an earlier version, select the version from the Product version menu.

BMC Helix ITSM 21.3

Onboarding and implementing

As an administrator, you need to configure the BMC Helix ITSM after installation by completing the following onboarding and implementing tasks:

Related topic

BMC Helix IT Service Management Deployment

Configuring BMC Helix ITSM and related settings

Configuring Email and notification settings

Configuring the BMC Helix ITSM console

References for configuring BMC Helix ITSM applications
  • Setting up and modifying Foundation data by using Application Administration Console
  • Configuring BMC Service Request Management
  • Configuring Incident Management
  • Configuring Problem Management
  • Configuring Change Management
  • Configuring Release Management
  • Onboarding and implementing BMC Service Level Management
  • Configuring the Task Management System


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Last modified by Aditya Kirloskar on Jun 30, 2022
reference configuration

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Registering and authenticating BMC Helix ITSM application with Microsoft Office 365
Accessing the Application Administration Console
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