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This documentation supports the 21.3 version of BMC Helix ITSM.

To view an earlier version, select the version from the Product version menu.

BMC Helix ITSM 21.3

Onboarding and implementing

As an administrator, you need to configure the BMC Helix ITSM after installation by completing the following onboarding and implementing tasks:

Related topic

BMC Helix IT Service Management Deployment Open link

Configuring BMC Helix ITSM and related settings

Configuring Email and notification settings

Configuring the BMC Helix ITSM console

References for configuring BMC Helix ITSM applications
  • Setting up and modifying Foundation data by using Application Administration Console Open link
  • Configuring BMC Service Request Management Open link
  • Configuring Incident Management Open link
  • Configuring Problem Management Open link
  • Configuring Change Management Open link
  • Configuring Release Management Open link
  • Onboarding and implementing BMC Service Level Management Open link
  • Configuring the Task Management System Open link


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Last modified by Manash Baruah on Sep 05, 2023
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