Onboarding and implementing
As an administrator, you need to configure the BMC Helix ITSM after installation by completing the following onboarding and implementing tasks:
Configuring BMC Helix ITSM and related settings
- Accessing the Application Administration Console
- Configuring BMC Helix ITSM applications
- Defining an application administrator
- Synchronizing people information for BMC Helix ITSM
- Setting up the Tenancy mode
- Applying system settings
- Configuring a default home page
- Creating default application preference records
- Setting up the BMC Helix ITSM Requester console
- Configuring the Email Rule Engine
- Configuring email-based approvals
- Configuring notifications
- Customizing the out-of-the-box survey notification URL
- Enabling and configuring Service Context for BMC Helix ITSM applications
- Setting up the hub and spoke capability
- Configuring the Distributed Server Option service for BMC Helix ITSM
- Configuring the appquery plugin for a private RPC server queue
- Adding a private queue port number for Software License Management
- Configuring the Notification Engine
- Making BMC Helix ITSM available to your users
- Removing leading zeroes from a ticket ID
References for configuring BMC Helix ITSM applications
-
Setting up and modifying Foundation data by using Application Administration Console
-
Configuring BMC Service Request Management
-
Configuring Incident Management
-
Configuring Problem Management
-
Configuring Change Management
-
Configuring Release Management
-
Onboarding and implementing BMC Service Level Management
-
Configuring the Task Management System
Was this page helpful? Yes No
Submitting...
Thank you
Comments
Log in or register to comment.