This documentation supports the 21.05 version of BMC Helix ITSM. To view an earlier version, select the version from the Product version menu.

Onboarding and implementing

As an administrator, you need to configure the BMC Helix ITSM after installation by completing the following onboarding and implementing tasks:

References for configuring BMC Helix ITSM applications
  • Setting up and modifying Foundation data by using Application Administration Console
  • Configuring BMC Service Request Management
  • Configuring Incident Management
  • Configuring Problem Management
  • Configuring Change Management
  • Configuring Release Management
  • Onboarding and implementing BMC Service Level Management
  • Configuring the Task Management System

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