This documentation supports the 21.05 version of BMC Helix ITSM. To view an earlier version, select the version from the Product version menu.

Getting started with Smart Reporting

BMC Helix ITSM: Smart Reporting is an easy-to-use, web-based report writer for designing reports with rich data visualization, interactive charts, and cross-application data. Using Yellowfin technology as the platform,BMC Helix ITSM: Smart Reporting offers drag-and-drop simplicity for formatting and data selection.

To make it easier to find information about how to use BMC Helix ITSM: Smart Reporting, we have separated the documentation from the BMC Helix ITSM space. For BMC Helix ITSM: Smart Reporting documentation, go to  Smart Reporting Open link .

The following are the most popular BMC Helix ITSM: Smart Reporting topics:

  • Getting started with Smart Reporting Open link
  • Smart Reporting implementation overview Open link
  • Accessing Smart Reporting Open link
  • Report types Open link
  • Accessing and finding reports Open link
  • Onboarding Open link
  • Configuring Mid Tier to access Smart Reporting Open link
  • Using Open link
  • Creating custom reports and charts Open link
  • Automatically synchronizing AR System users to Smart Reporting Open link
  • Managing Smart Reporting user roles and groups Open link
  • Optimizing Smart Reporting performance Open link
  • Frequently asked questions for Smart Reporting Open link


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