Permission groups and application access

In BMC Remedy ITSM Suite, the permission groups control what areas of the application a user can access. Each permission group can access only certain areas of the application. A user can belong to more than one permission group.

Typically, you assign permissions groups to the users in your IT organization based on their roles and responsibilities. The combinations suggested in the following topics are defined by ITIL as typical and are used by the BMC Service Management Process Model.

The topics in this section recommend how to map permission groups to people, based on their role.

Key permission groups

When you assign permissions to someone, it is important to use only the minimum number of permissions that allow that person to perform their job.

The following table illustrates the most commonly used permission groups needed by users to perform their duties. For a detailed description of all of the permission groups that are available for a particular application, click the link in the Application column.

The remaining permissions control access to the application configuration functions and are typically assigned either to an Application Administrator or an Application Process Owner. These permissions are described in the following table:

Administration and process owner permissions