Foundation module permission groups
The Foundation module is installed along with Remedy ITSM suite applications. Remedy ITSM suite applications use the Foundation module to manage common data structures used by all applications. These data structures include Company, Organization, Location, Support Groups, People, Categorization and Product Catalog information. Foundation is also used to configure the AR Approval, Assignment, and the Notification engine.
In the permissions listed in the table below, the following key permissions that give configuration access to the main data structures of the BMC Remedy ITSM suite applications:
- Config Categorization Admin (used to configure the main categorization data structures)
- Config Group Mapping Admin (used to configure assignment routing mappings)
- Contact Location Admin (used to configure the Company and Location data structures)
- Contact Organization Admin (used to configure the Company, Organization and People data structures)
We recommend that you use these permissions when starting the configuration process.
A description of the permissions needed for the following Foundation sub-components is also provided:
Description of the Foundation module permission groups
None of the permissions listed in this table need an application user license.
Users with Approval Admin permissions can access the BMC Approval Server administration console. The Approval Server comes with the BMC Action Request System platform and is installed independently of the BMC Remedy ITSM suite applications.
Users with ASE-Administrator permission have configuration access to the BMC Assignment Engine. The BMC Assignment Engine comes with the BMC Action Request System platform and is installed independently of the BMC Remedy ITSM suite applications.
Command Event Master
Users with Command Event Master permission can perform the following functions:
The Infrastructure Change Config and the SRM Administrator permissions also grant access to the same two functions in the preceding list. Users with these permissions do not need the Command Event Master permission. Typically, these permissions are needed only if you are extending or customizing the CAI plug-in.
Config Categorization Admin
Users with Config Categorization Admin permission can perform the following functions:
This is a key permissions group for Application Administrators who are implementing and administering BMC Remedy ITSM suite applications.
Config Categorization User
This permission grants the same level of access as the Config Categorization Admin permission.
Config Group Mapping Admin
Users with Config Group Mapping Admin permission can configure Assignment Mappings.
Contact Location Admin
Users with Contact Location Admin permission can perform the following functions:
Contact Organization Admin
Users with Contact Organization Admin permission can perform the following functions that span the following three components:
Important: Users with Contact Organization Admin permissions do not need Contact Support Admin, Contact People Admin and Contact People User permissions.
Contact Support Admin
Users with Contact Support Admin permission can perform the following functions that span the following three components:
Contact People Admin
Users with Contact People Admin permission can perform the following functions:
Important: People with Contact People Admin permissions do not need Contact People User permissions.
Contact People HR Admin
Users with Contact People HR Admin permissions can access the following information from the Attributes tab on the People form:
Best practice: We recommend that you give these permissions with one of the following permissions to give access to the HR specific attributes mentioned in the preceding list:
Contact People User
Users with Contact People User permission can create and modify all non-support People records. These permissions, however, do not allow a user to create Support Staff people records, nor do they give access to HR specific attributes. People records can be created only in the "Proposed" state and access to change Profile Status is not permitted with these permissions.
Users with Contact People User can create person profile only from the Standard Configuration tab of the Application Administration Console.
DMT Admins can create, view, modify, cancel, or delete all jobs, steps, and templates for the companies that they have been given access to (including jobs that have been created by other users). If required, they can create company-specific templates.
If DMT Admins are given unrestricted access they can update all jobs for all companies in the system.
DMT Admins can select custom templates and modify any custom template if they are a member of the associated company.
DMT Admins can copy out-of-the-box dataload spreadsheets to create their own spreadsheets. They can view, modify, or delete all dataload spreadsheets that they have been given company access to.
DMT = Data Management Tool
DMT Users can create jobs, steps, and templates for the companies that they have access to. They are able to view all jobs that belong to their companies but they can only modify, cancel, or delete the jobs, steps, and templates that they have created. If required, they can create company-specific templates.
DMT Users can select custom templates if they are a member of the associated company.
DMT Users can copy out-of-the-box dataload spreadsheets to create their own spreadsheets. They can view all dataload spreadsheets for their companies but can only modify or delete spreadsheets that are created by them.
Users with DSL Master permissions can perform the following functions from the Product Catalog console:
The following foundation permissions groups grant the same access to the Product Catalog console, so users with any of these permissions don't need DSL Master permissions:
Users with DSL Viewer permissions have access to the following functions from the Product Catalog console:
Give these permissions to users who need to view Product information using the Product Catalog console.
Users with Licensing permissions can grant AR Fixed or Floating licenses to a person from within the People form.
Users with Notification Admin permissions can perform the following functions:
Give the Notification Admin permission to an Application Administrator who configures the paging parameters used in the Notification Engine.There are additional configuration forms used by the Notification Engine that can be configured, however you need AR Administrative permissions to access these forms.
Users with Security permissions can reset other user's passwords from the Password Rest form.
Grant the security permission to the Application Administrator who resets passwords. This permission can also be given to user's performing the role of a Service Desk Agent.
|Archive Administrator||Archive Administrator permission grants access to the Archive Manager console.|