This documentation supports the 20.02 version of Remedy IT Service Management Suite.

To view an earlier version, select the version from the Product version menu.

User permissions

User permissions let you control how people access and interact with the BMC Remedy ITSM suite. You assign user permissions from the People form as described in the topics listed under the Related topics heading below.

There are different aspects to the user permissions, which together make up the permission model:

  • Permission groups, which control access to basic application, module, and sub-component functions.
  • Support groups, which control access to data.
  • Functional roles, which provide extended access to application, module, and sub-component functions.
Related topics

People information

Adding people information

Adding people records from a template

Adding people without using templates

For information about how licenses relate to permissions, see the following topics:

Activating application licenses Open link

License types for users to access BMC Remedy AR System server Open link

Was this page helpful? Yes No Submitting... Thank you