BMC Helix IT Operations Management (ITOM) deployment is the process of managing the provisioning, capacity, cost, performance, security, and availability of infrastructure and services. By using container images, you can perform a fresh deployment of BMC Helix IT Operations Management in your on-premises environment.

Learn more about installation in the Orientation.

Release notes and notices
updated 11 Jan

Learn what’s new or changed for installation and deployment of BMC Helix IT Operations Management, including new features, urgent issues, documentation updates, and fixes or patches. 

The release notes in this documentation are specific to installation and upgrade. For complete release notes, refer to the product documentation of the respective component.

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To stay informed of changes to this space, place a watch on this page.

Related topics

Known and corrected issues

Downloading the deployment manager and container images

BMC Helix Operations Management Release notes and notices Open link

Support information

DateSummaryReference
January 13, 2023

Updates available in this release:

  • Updated Kubernetes version support
  • The Cluster Admin role no longer required for deployment
  • Support for Patroni PostgreSQL Server
  • Automated database migration tool
  • Deployment of only required services
  • Support for deployment in an Azure Kubernetes Service cluster
22.4 enhancements and patches


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Ready-made PDFs are available on the PDFs page. You can also create a custom PDF.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.


Planning

 

As an IT architect or system administrator, you can plan your fresh deployment of BMC Helix IT Operations Management and choose the best deployment method. Plan your environment and pre-deployment activities.

Deploying

 

As a system administrator, prepare for the deployment of BMC Helix IT Operations Management by using containers and perform the post-deployment tasks.


Administering

 

As a system administrator, use the tctl utility to administer and manage BMC Helix IT Operations Management.

Troubleshooting

 

Resolve common issues or errors, review logs, or contact Support.
PDFs

or register to view the contents of this page.


 

FAQs

Here are some answers to the most frequently asked questions about the BMC Helix IT Operations Management containers.


BMC Helix IT Operations Management containers use Linux operating system. The container host systems must have Linux operating system because the kernel is shared between the host and container.

It is theoretically possible to run a Linux virtual machine on a Windows host and deploy Kubernetes across the virtual machine and run Linux containers. However, BMC does not recommend such deployment architecture and does not provide any deployment sizing guidelines for such configurations.

BMC Helix IT Operations Management containers are based on Docker and they leverage a Kubernetes orchestration layer.
  1. Create a certificate signing request (csr) file by using OpenSSL.
  2. Submit the the file <your.domain.com>.csr to your CA and request for signed certificate.
  3. Import the CA's reply.

The data lake tier comprises the following database servers and data sources:

For BMC Helix Operations ManagementVersion
Postgres12.6.0
Open Distro for Elasticsearch1.8.0
Kafka2.7.0-debian-10-r124
Zookeeper3.7.0-debian-10-r25
Redis5.0.12-alpine
Victoria Metrics1.39.3
MinIO2021.4.18-debian-10-r0
For BMC Helix logging
ElasticSearch7.13.0-debian-10-r0
Fluentd1.12.3-debian-10-r4
Kibana7.12.1-debian-10-r0


 

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