This documentation supports BMC Helix AIOps till November 2021. To view other versions of the documentation, select a version from the Product version menu.

Enabling notifications in Microsoft Teams

BMC Helix AIOps integrates with Microsoft Teams to enable operators to use the BMC Helix application in Microsoft Teams, which provides real-time information about impacted services and situations.

A tenant administrator, who is also a Microsoft Teams administrator, installs and configures the application for your organization. Operators can run commands in the application and get notified about the status and overall health of the services in the form of messages and cards. 

The following table lists the activities that you can perform to enable using Microsoft Teams.

ActionReference

Configure the BMC Helix application

As a Microsoft Teams administrator, install and configure the BMC Helix application in Microsoft Teams. This enables operators to run commands and obtain information about the overall health of the services in your organization. You must also have administrative credentials for the BMC Helix products that you want to configure in the application.

Configuring BMC Helix application in Microsoft Teams

Run commands and actions in the BMC Helix application in Microsoft Teams

As an operator, run commands in Microsoft Teams to get information and act upon the information about impacted services and situations.

Commands and actions available in Microsoft Teams

Authenticate with Microsoft Teams to enable creating notifications in BMC Helix AIOps

As a tenant administrator, authenticate BMC Helix AIOps with Microsoft Teams.

Authenticating with Microsoft Teams

Create notifications for alerting users in Microsoft Teams about impacted services and situations

As a tenant administrator, create notifications to send messages or cards for impacted services and situations to users or channels in Microsoft Teams.

Creating, editing, viewing, and deleting notifications
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