Virtual marketplaces define the entitlements that allow end users to view and request published services and bundles, and view banners in BMC Helix Digital Workplace. Service catalog administrators, asset managers, and internal service suppliers create virtual marketplaces in BMC Helix Digital Workplace Catalog to associate services, bundles, and banners with end users who can access them.
End users can view only those services, bundles, and banners that are entitled to them in virtual marketplaces.
BMC Helix Digital Workplace enforces only the entitlements that you set up in virtual marketplaces and ignores any existing entitlement rules in external systems.
How virtual marketplaces define entitlements
Virtual marketplaces define the entitlements by associating end users with services, bundles, and banners. When you create a virtual marketplace, you add services, bundles, and banners to it. Then, you add users to this virtual marketplace. You can add all users, specific individual users or multiple users based on the BMC Helix ITSM people attributes. Added users are associated to the services, banners, and bundles in the virtual marketplace. The users become entitled to these items and can view or request them in the end-user console.
The following video shows how virtual marketplaces define entitlements:
How catalog users manage virtual marketplaces
BMC Helix Digital Workplace Catalog users have the following capabilities for maintaining virtual marketplaces:
The following table outlines the tasks each catalog role can perform to maintain virtual marketplaces:
|Task in a virtual marketplace||Catalog administrator||Internal service supplier||Internal service supplier administrator||Asset manager|
|Distribute services among virtual marketplaces|
How services appear to entitled users
The entitlements that you define through a virtual marketplace control the BMC Helix Digital Workplace Catalog items that end users can view and request from the catalog. As a catalog administrator, you enable or disable the full catalog view to control whether end users can request services from the entire catalog.
The following two service views are supported:
- Without the Company preferred badge
- With the Company preferred badge
The following examples show how the service views depend on the full catalog view setting and user entitlements defined through virtual marketplaces: