This documentation supports the 22.1 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License types and features.

Key concepts

Before you proceed, you should understand some of the basics and key offerings of the product. This section gives you an overview of different aspects of the product that let you better leverage its functionalities.

Related topics
Learn how a service request is processed from start to end.Service request approvals
Learn how to set up broadcasts to ensure that your users receive urgent alerts and important information on time.Broadcasts
Learn about populating your catalog by using other BMC application and by building your own catalog.Catalog sources and data flow
Learn the basics about subtenants.Company-level access to subtenants in BMC Helix Digital Workplace
Learn how different search options assist end users in their day to day activities.Search in BMC Helix Digital Workplace
Learn about how the catalog services are charged.Credit management for managed service providers

Learn about providing an app store experience to your end users for requesting services through the catalog.

Learn about the supported notification types and how they work.

Learn about providing services to users outside of your organization and managing their access to services.
Learn about distributing various catalog items among different users.
Learn about associating users with services, bundles, and banners.
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