This documentation supports the 22.1 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License types and features.

Catalog sources and data flow

End users and managers use the BMC Helix Digital Workplace end user console to make and approve requests. How you source the services in the catalog determines how the requests are fulfilled. How you source the services also determines how the data flows through the client request, the service catalog, the connectors, and the applications that fulfill the request. How you source the services also determines how the data flow between the client request, the service catalog, and the applications that fulfill the request. The following sections in this topic illustrate the data flow based on the source of your service catalog.

Related topics

Important

Starting with the 21.3.02 patch, BMC announces changes related to the availability of BMC Service Request Management that might affect your use of BMC Helix Digital Workplace. For new SaaS deployments, BMC Service Request Management is no longer available as the source of your service catalog.

For more information, see Product announcements.

BMC Service Request Management  as a Catalog source

You can use BMC Service Request Management to build your catalog in BMC Helix Digital Workplace. In this use case, Service Request Definitions (SRDs) created in BMC Service Request Management determine the services available in the catalog. The SRDs also determine how the requests are fulfilled, which can be from incident requests, change requests, and work orders in BMC Helix ITSM. The following diagram illustrates the catalog sources and data flow for this use case:

Catalog built in BMC Service Request Management and imported into BMC Helix Digital Workplace Catalog

This capability is available with BMC Helix Digital Workplace Advanced license entitlements.

If you create SRDs in BMC Service Request Management, you can import them into BMC Helix Digital Workplace Catalog. Your Catalog can also include services that you build directly in BMC Helix Digital Workplace Catalog. The following diagram illustrates the catalog sources and data flow for this use case:

Catalog built in BMC Helix Digital Workplace Catalog

This capability is available with BMC Helix Digital Workplace Advanced license entitlements.

You can build your Catalog directly in BMC Helix Digital Workplace Catalog. In this use case, you specify and configure connectors in the workflow of a service to determine how that service is fulfilled. The following diagram illustrates the catalog sources and data flow with a few example connectors:



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