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BMC Helix Subscriber Information

Release notes and notices

Learn about what’s new or upcoming changes for BMC Helix Subscriber services, including new features, urgent issues, documentation updates, and fixes or patches in the following topics:


Generally available releases and patchesEnhancements and patches
Details about fixesKnown and corrected issues

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To stay informed of changes to this list, click the icon on the top of this page.

Related topics

BMC Helix Discovery Update Calendar Open link

BMC Helix Remedyforce Release schedules Open link

BMC Helix Platform documentation Open link


BMC Helix Subscriber policy updates

Date

Title

Summary

May 12, 2023

BMC Helix Service Management Base Data Capacity

  • The latest patch includes an improved, more accurate method for calculating customer Service Management storage consumption, reflected in the Service Status Dashboard.
  • Any space consumed by database log files (LDFs) are excluded from the storage consumption calculation.
  • Email messages, licensing usage and server statistics are included in the storage consumption calculation moving forward. 
May 1, 2023

BMC Helix Incident Response policy

  • A Post Incident Report (PIR) will be provided automatically with any Partial Outage with an assigned Severity-1 Support Central Case. 
  • The Root Cause Analysis document (RCA) will be provided automatically for every Total Outage. 
August 5, 2021

BMC Software Subscription Services (SaaS) Support Policy Open link


Updated the Support Policy, including the BMC Helix release numbering nomenclature and upgrade policy.
June 5, 2021BMC Helix service management base data capacityUpdated the base capacity for BMC Helix ITSM to 500 GB of storage for up to 199 subscription users.
April 1, 2021

A-Z Supported Product List > BMC Helix ITSM Open link

Updated the End of Support Date for previous versions.


Administrative updates

This section has been added since March 2024. There has been no updates impacting BMC Helix subscription services as part of your Infrastructure Maintenance activities. 

Version

Title

Summary




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Last modified by Betty Xu on Apr 24, 2024
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Comments

  1. Roland Brügger

    Hi all, when clicking on the link "Enhancements and patches" the request regularly ends with a timeout ... after 2 minutes or more

    The proxy did not receive a valid response in time Kindly have a look on this - thanks. Regards, Roland

    Aug 23, 2023 05:08
    1. Dhanya Menon

      Hello Roland,

      Thank you for your feedback.

      I just clicked the Enhancements and patches link, and it opened the right page, though it took a little while. 

      Please try clicking this link after some time, and let us know if you are still facing a timeout issue. I will request our technical team to check this issue.

      Thanks,

      Dhanya

      Aug 23, 2023 07:37

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