Enhancements and patches

Learn what’s new or changed for a Helix product by selecting the enhancements page for the release or the patch page for updates or fixes. 

To refer to new releases, please see the version to which you have been patched or upgraded. For example, if you are currently on BMC Helix ITSM 21.3 and will be upgraded to BMC Helix ITSM 22.1, see the 22.1 column for the latest releases and fixes applicable to your subscription or subscriptions.

Important

  • Common Services are used by both IT Service Management and IT Operations Management. Common Services include BMC Helix Portal, BMC Helix Dashboards, and BMC Helix Single Sign-On.
Related topics

BMC Helix Discovery Update Calendar Open link

BMC Helix Remedyforce Release schedules Open link

BMC Helix Platform documentation Open link


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    The following table lists the enhancements and patches in various IT Service Management 21.x versions:


    21.321.05
    BMC Helix Innovation Suite

    21.3 enhancementsars213:21.3 enhancements (Action Request System 21.3)

    21.3 patchesars213:21.3 patches (Action Request System 21.3)

    21.3 enhancementsis213:21.3 enhancements (BMC Helix Innovation Studio 21.3)

    21.3 patchesis213:21.3 patches (BMC Helix Innovation Studio 21.3)

    21.05 enhancementsars2105:21.05 enhancements (Action Request System 21.05)

    21.05 patchesars2105:21.05 patches (Action Request System 21.05)

    21.05 enhancementsis2105:21.05 enhancements (BMC Helix Innovation Studio 21.05)

    21.05 patchesis2105:21.05 patches (BMC Helix Innovation Studio 21.05)

    Services for Integration

    21.3 enhancements and patchesmcbroker213:21.3 enhancements and patches (BMC Helix Multi-Cloud Broker 21.3)

    21.05 enhancementsmcbroker2105:21.05 enhancements (BMC Helix Multi-Cloud Broker 21.05)

    21.05 patchesmcbroker2105:21.05 patches (BMC Helix Multi-Cloud Broker 21.05)

    Lines of Business

    21.3 enhancements and patchesbwf213:21.3 enhancements and patches (BMC Helix Business Workflows 21.3)

    21.05 enhancementsbwf2105:21.05 enhancements  (BMC Helix Business Workflows 21.05)

    21.05 patchesbwf2105:21.05 patches(BMC Helix Business Workflows 21.05)


    Employee Experience

    21.3 enhancementsdwpbas213:21.3 enhancements(BMC Helix Digital Workplace Basic 21.3)

    21.3 enhancementsdwpadv213:21.3 enhancements (BMC Helix Digital Workplace Advanced 21.3)

    21.3 enhancementshelixva213:21.3 enhancements(BMC Helix Virtual Agent 21.3)

    21.3 enhancementslivechat213:21.3 enhancements (Live Chat 21.3)

    21.3 patchesdwpbas213:21.3 patches(BMC Helix Digital Workplace Basic 21.3)

    21.3 patchesdwpadv213:21.3 patches (BMC Helix Digital Workplace Advanced 21.3)

    21.3 patcheshelixva213:21.3 patches (BMC Helix Virtual Agent 21.3)

    21.3 patcheslivechat213:21.3 patches (Live Chat 21.3)

    21.05 enhancementsdwpbas2105:21.05 enhancements(BMC Helix Digital Workplace Basic 21.05)

    21.05 enhancementsdwpadv2105:21.05 enhancements (BMC Helix Digital Workplace Advanced 21.05)

    21.05 enhancementshelixva2105:21.05 enhancements(BMC Helix Virtual Agent 21.05)

    21.05 enhancementslivechat2105:21.05 enhancements (Live Chat 21.05)

    21.05 patchesdwpbas2105:21.05 patches(BMC Helix Digital Workplace Basic 21.05)

    21.05 patchesdwpadv2105:21.05 patches (BMC Helix Digital Workplace Advanced 21.05)

    21.05 patcheshelixva2105:21.05 patches (BMC Helix Virtual Agent 21.05)

    21.05 patcheslivechat2105:21.05 patches(Live Chat 21.05)

    BMC Helix IT Service Management

    21.3 enhancements itsm213:21.3 enhancements (BMC Helix ITSM 21.3)

    21.3 enhancements ac213:21.3 enhancements (BMC Helix CMDB 21.3)

    21.3 enhancementssmartit213:21.3 enhancements (BMC Helix ITSM: Smart IT 21.3)

    21.3 enhancementsitsminsights213:21.3 enhancements (BMC Helix ITSM Insights 21.3)

    21.3 patchesitsm213:21.3 patches
    21.3 patches (BMC Helix ITSM 21.3)

    21.3 patchesac213:21.3 patches (BMC Helix CMDB 21.3)

    21.3 patchessmartit213:21.3 patches (BMC Helix ITSM: Smart IT 21.3)

    21.3 patchesitsminsights213:21.3 patches (BMC Helix ITSM Insights 21.3)

    21.05 enhancements itsm2105:21.05 enhancements (BMC Helix ITSM 21.05)

    21.05 enhancements ac2105:21.05 enhancements (BMC Helix CMDB 21.05)

    21.05 enhancementssmartit2105:21.05 enhancements (BMC Helix ITSM: Smart IT 21.05)

    21.05 enhancementsitsminsights2105:21.05 enhancements (BMC Helix ITSM Insights 21.05)

    21.05 patchesitsm2105:21.05 patches
    21.3 patches (BMC Helix ITSM 21.05)

    21.05 patchesac2105:21.05 patches (BMC Helix CMDB 21.05)

    21.05 patchessmartit2105:21.05 patches (BMC Helix ITSM: Smart IT 21.05)

    21.05 patchesitsminsights2105:21.05 patches (BMC Helix ITSM Insights 21.05)

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