BMC Helix Business Workflows overview
BMC Helix Business Workflows is a cloud-native, case management solution for different lines of business such as Facilities, Travel, Legal, HR, and so on. Resolve and manage cases faster by using modern and simple ways to create, resolve, and monitor cases.
Core capabilities
The following image shows the core capabilities of BMC Helix Business Workflows that make it a modern case management solution:
Overview video
The following video (4:48) gives an overview of BMC Helix Business Workflows:
Product roles
BMC Helix Business Workflows provides the following primary roles:
- Case agent
- Case manager
- Case business analyst
The following image lists the key responsibilities of each role:
Additional functional roles can be assigned to these roles to perform actions and tasks in BMC Helix Business Workflows. Learn more about roles in Roles in BMC Helix Business Workflows.
Learn more
The following table lists key goals of primary roles and provides corresponding links to the documentation:
Product role | Goal | Where to go |
---|---|---|
Case Agent |
| |
Case Manager |
| |
Case Business Analyst |
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