Phased rollout


This version is currently available to SaaS customers only. It will be available to on-premises customers soon.

Key concepts

Before you start using BMC Helix Business Workflows, you should understand its related concepts. The following table lists the topics in this section that provide more information about product usability, components, and features:


Understand how you can use BMC Helix Business Workflows for a line of business.

BMC Helix Business Workflows for a line of business
Learn about the product architecture.BMC Helix Business Workflows architecture
Learn about creating and managing cases.Case management
Learn about creating and managing tasks.Task Management
Learn about approvals for cases and tasks.Case and task approvals
Learn about applying views to your line of business.Case and task views for lines of business
Learn about enabling asset integration for a line of business.Asset integration for a line of business
Learn how to create checklists for case agents to complete a list of items.Checklists
Learn about knowledge articles, sets, templates, and other concepts related to them.Knowledge Management
Learn about dynamic, custom, and extension fields.Dynamic, custom, and extension fields
Learn about service targets and how to monitor them.Service Level Management
Learn about the permissions associated to different users.Data access model
Learn about the out-of-the-box notifications that are available and other concepts related to notifications.Notifications

Learn about the BMC Helix Digital Workplace Catalog and its concepts.

Learn about the content packages that includes various content use cases that you can use to implement common processes and standards for your organization.Content packages and content use cases
Learn about the Document Library.Document Library
Learn about the details that are provided in a user profile page.User profile information
Learn about the different terms related to the application.Glossary 

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