BMC Helix Business Workflows 22.1
Consult the following table for a list of notices and information about updates to BMC Helix Business Workflows.
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The following updates have been added since the release of the space:
Version | Date | Summary | Reference |
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22.1.05 | March 24, 2023 | Enhancements
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22.1.01 | September 2, 2022 |
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22.1 | July 29, 2022 | Enhancements
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Introduction to BMC Helix Business WorkflowsThe following video gives an overview of BMC Helix Business Workflows: |
As a case business analyst, configure BMC Helix Business Workflows for your organization. | |
Configuring a line of business As a case business analyst, set up BMC Helix Business Workflows according to your line of business. | ||
Managing and developing knowledge articles
As a knowledge coach, develop a knowledge base for case agents to access reference information easily. As an agent, create a knowledge article adding information that agents can use to resolve an existing issue, view information about different policies of your organization, and so on. |
As an agent, create a case by adding details about the user's issue or request. After the case is assigned, work on a user issue by adding related information, reviewing relevant knowledge articles, and taking actions to work on and resolve the issue or request. | Viewing dashboards and reports
As an agent, view information about knowledge articles and progress of cases. As a case manager, view information about case performance, agents workload, service target status, efforts, and so on. |
As a case business analyst and administrator, set up roles and permissions, create templates, configure case approvals, set service targets, case assignments, define notifications, and so on for your organization. | Extending BMC Helix Business Workflows As a case business analyst, add custom data and custom processes to extend BMC Helix Business Workflows to meet your organization requirements. |
As an administrator, integrate BMC Helix Business Workflows application with third-party applications or other BMC applications. |
Here are some answers to the most frequently asked questions about the BMC Helix Business Workflows product.
BMC Helix
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