The Integration for BMC Remedy Service Desk (IBRSD) creates incidents in BMC Remedy Service Desk based on events in the cell. It adds business context to incidents by enabling bidirectional flow of information between the cell and BMC Remedy Service Desk.
- Components of Integration for BMC Remedy Service Desk
- Ports used by IBRSD
- Testing an automated incident
- Incident types created by Integration for BMC Remedy Service Desk
- Best practices for enhanced incidents
- Best practices for intelligent incidents
- Multiple integration instances
- High availability considerations
- Performance hints
- Access control considerations
- Customization considerations
Overview
Content Tools
Apps
Reporter Replacement
com.bmc.atlassian.bmc-util-plugin-2.section.label
Tasks