You can test an automated incident that you create by sending an event to IBRSD using the msend command. For example:
msend -a EVENT -r CRITICAL -m "Test Ticket" -b "mc_priority=PRIORITY_1;mc_ueid=TestID;status=OPEN" -n @<BPPMServerHostName>:3115#mc_
A BMC Remedy Service Desk ticket called Test Ticket appears in the Summary screen.
Overview
Content Tools
Apps
Reporter Replacement
com.bmc.atlassian.bmc-util-plugin-2.section.label
Tasks