There are multiple instances that you need to consider from the integrations perspective in IBRSD and derive a solution depending on the load on the integration. Some of the instances are:
- Common IBRSD instance integrated with BMC Remedy Service Desk. All the cells should communicate with the common integration instance.
- Multiple or individual IBRSD instances connected to corresponding cells will work without causing issues.
- You can achieve load-balancing using multiple IBRSD integration instances and cell rules. For more information, see the IBRSD User Guide.
Note
If a service model is distributed across multiple servers, and there are shadow CIs involved in the service model, IBRSD does not support creating intelligent incidents for shadow CIs.
Overview
Content Tools
Apps
Reporter Replacement
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Tasks