Managing release

Release coordinators use the Release Management application to monitor issues pertaining to the daily aspects of Release Management activities and how they can help their staff meet their commitments to the organizations they support.

Related topics

Managing change

Managing tasks

Using reports, flashboards, and dashboards

Release management interface

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Navigating the Release Management console and the Release form

Tasks throughout the Release Management lifecycle

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Approving release requests
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Building a controlled environment for the release
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Closing the release
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Deploying the release to the business
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Initiating a release
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Planning and scheduling release requests
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Testing the release

After you create a release request

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Assigning release requests
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Monitoring the release request progress and efforts
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Working with release activities

Common consoles

The following topics related to accessing and navigating the consoles are in the BMC Helix ITSM online documentation:

Accessing and navigating the BMC Helix ITSM application consoles Open link

Searching for records in the application consoles Open link

Managing and tracking work assignments in the Overview console Open link

Common tasks

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Creating and updating records by using email
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Defining and sending reminders
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Managing the cost of change

The following topics are in the BMC Helix ITSM online documentation:

Setting up the IT Home page Open link

Receiving BMC Helix ITSM broadcasts in RSS Feeds and on Twitter Open link

Viewing CI and service relationships in the Service Context Open link

Broadcasting messages Open link

Tracking work history with Work Info logs Open link

Managing release

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