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This documentation supports the 20.02 version of Remedy Deployment.
To view an earlier version, select the version from the Product version menu.

Remedy Deployment 20.02

Installing

This topic describes the end-to-end tasks required to install BMC Remedy IT Service Management (ITSM) Suite in a server group. A server group consists of two or more BMC Remedy Action Request (AR) System servers that are designated as part of a group and share the same database. Servers that belong to the same group can provide backup for server operations that are allowed to run on only one server at a time. Critical operations have greater availability, because you can configure any server in the group to back up another server's operations. 

Related topics

Installing Smart IT Open link  

Installing BMC Remedy Single Sign-On Open link

Latest hotfixes (Support ID required)

Hotfix for Remedy AR System

Remedy Midtier: Knowledge Article number 000370774 Open link

Hotfix for BMC CMDB

BMC CMDB: Knowledge Article number 000370990 Open link

Notes

  • If you want deploy any of the BMC Remedy shared services, you must deploy them after completing the installation. See Deploying BMC Remedy shared services.
  • You must perform the integration of BMC Remedy ITSM Suite with any other BMC products, for example BMC Truesight Operations Management or Smart IT, after the installation of the entire BMC Remedy ITSM Suite.


End-to-end steps for installation

Installation of BMC Remedy ITSM Suite comprises the following steps:

StepActionAdditional information
1

Plan and prepare for installation

Make sure that you have reviewed the following:

  • Different installers you need for different components
  • Compatibility matrix
  • Software and hardware requirements for installing
  • Known and corrected issues
2Install Remedy AR SystemBefore installing Remedy AR System, perform the preinstallation procedures, and after installing AR System platform, perform the postinstallation procedures.
3

Installing BMC Remedy Single Sign-On Open link

Use the BMC Remedy Single Sign-On installer.

Best practice

We recommend that you not install any other applications on the computer on which you have installed the BMC Remedy Single Sign-On.

4Install Remedy Mid Tier

Use the BMC Remedy AR System installer.


5Install Remedy Smart Reporting

You must use the BMC Remedy AR System installer to install BMC Remedy Smart Reporting.

Note: You must onboard BMC Remedy Smart Reporting only after BMC Remedy ITSM, BMC Service Request Management and BMC Service Level Management installation.

6Verify configurationVerify that the primary server is configured.
7Install Atrium CMDBWhen you start the installer, you can choose one or more features to install at the same time. Because certain applications depend on a specific set of features, you must run the installer multiple times to install all of the features in the solution.
8Install Atrium Core Web Services components

Ensure that you install BMC Atrium Core Web Services components are follows:

  • Install BMC Atrium Core Web Services and BMC Atrium Core Web Registry on the same computer.
  • Install BMC Atrium CMDB on a computer other than the one on which BMC Atrium Core Web Services and the BMC Atrium Core Web Registry are installed.
9Install Atrium IntegratorYou can use the Atrium Integrator server in a server group environment to distribute jobs across multiple Atrium Integrator Carte servers.
10

Installing Configuration Drift Management

(Optional) Install BMC Configuration Drift Management 8.1.01.

Important: Drift Management has been deprecated from BMC CMDB. The documentation provided for Drift Management is also deprecated and provided for information only. See Deprecated features.


BMC Drift Management uses the configuration management data in your BMC CMDB and focuses on the auditing, verification, and management of infrastructure changes in your data center IT environment. BMC Configuration Drift Management in optional. For more information, see Drift Management Open link in the BMC CMDB documentation.

11

Install Remedy ITSM and other applications

To perform a fresh installation of Remedy ITSM, you must:

  1. Install Remedy ITSM, BMC Service Request Management (SRM), and BMC Service Level Management (SLM) version 18.05 on the primary server.
  2. Install Remedy ITSM BMC Service Request Management (SRM), and BMC Service Level Management (SLM) version 18.05 on the secondary servers. To perform the secondary server installations, repeat the steps described in stages 1 through 11.
  3. Apply the latest deployment packages.

There are no installers for Remedy ITSM applications after version 18.05. This approach results in a significantly faster and easier upgrade.

Installing Remedy ITSM installs BMC Service Desk (includes BMC Incident Management and BMC Problem Management), BMC Asset Management, BMC Change Management, and BMC Knowledge Management. You can use the BMC Remedy ITSM Suite installer to perform the installation by using any of the following options:

  • GUI for installing the complete suite in one go
  • Command line utility to install the suite in phases
  • Command line utility to install in silent mode

Important:

Before you apply the latest deployment packages, ensure that the 18.05 version of the applications are installed on all servers in the server group

12Restart the primary server---
14

Configure Atrium Core Web Services Open link

Perform the tasks described in this section to optimize performance and to avoid any issues.
15Restart the secondary server---



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Last modified by Himanshu Raul on Jun 08, 2022
remedy_it_service_management installation end-to-end suite best_practices installing

Comments

  1. Richard Cooke

    It seems that step 11 and 13 need some clarification - maybe 11. Install 18.05 apps, 12. restart the primary server, 13. Install the rest of the servers in the group, THEN 14. apply latest deployment packages ???

    Apr 22, 2022 11:54
    1. Himanshu Raul

      Hi Richard,

      Thank you for your feedback on the documentation. We have updated the topic.

      Regards,

      Himanshu

      Jun 08, 2022 04:13
  2. Richard Cooke

    step 13 - FTS needs to be enabled before ITSM can be installed as a member of the server group.

    May 23, 2022 08:57
    1. Himanshu Raul

      Hi Richard,

      Thank you for your feedback on the documentation. Enabling FTS is not a mandatory step for installation.

      Regards,

      Himanshu

      Jun 08, 2022 04:14

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