Installing

This topic describes the end-to-end tasks required to install BMC Remedy IT Service Management (ITSM) Suite in a server group. A server group consists of two or more BMC Remedy Action Request (AR) System servers that are designated as part of a group and share the same database. Servers that belong to the same group can provide backup for server operations that are allowed to run on only one server at a time. Critical operations have greater availability, because you can configure any server in the group to back up another server's operations. 

Related topics

Installing Smart IT

Installing BMC Remedy Single Sign-On

Latest hotfixes (Support ID required)

Hotfixes for Remedy AR SystemRemedy AR System Server: Knowledge Article number 000219650Remedy Mid Tier: Knowledge Article number 000368256Remedy Email Engine: Knowledge Article number 000368255Remedy Approval Server: Knowledge Article number 000368254

Hotfix for BMC CMDBBMC CMDB: Knowledge Article number 000370989

Notes

  • If you want deploy any of the BMC Remedy shared services, you must deploy them after completing the installation. See Deploying-BMC-Remedy-shared-services.
  • You must perform the integration of BMC Remedy ITSM Suite with any other BMC products, for example BMC Truesight Operations Management or Smart IT, after the installation of the entire BMC Remedy ITSM Suite.


End-to-end steps for installation.png

Installation of BMC Remedy ITSM Suite comprises the following steps:

Step

Action

Additional information

1

Plan and prepare for installation

Understand the different installers you need for different components, review the compatibility matrix, and the software and hardware requirements for installing. Download the installation files, obtain the license keys and complete the planning spreadsheets, and review the known and corrected issues.

2

Before installing Remedy AR System, perform the preinstallation procedures, and after installing AR System platform, perform the postinstallation procedures.

3

Use the BMC Remedy Single Sign-On installer.

Best practice
We recommend that you not install any other applications on the computer on which you have installed the BMC Remedy Single Sign-On.

4

Use the BMC Remedy AR System installer.


5

You must use the BMC Remedy AR System installer to install BMC Remedy Smart Reporting.

Note: You must onboard BMC Remedy Smart Reporting only after BMC Remedy ITSM, BMC Service Request Management and BMC Service Level Management installation.

6

Verify that the primary server is configured.

7

When you start the installer, you can choose one or more features to install at the same time. Because certain applications depend on a specific set of features, you must run the installer multiple times to install all of the features in the solution.

For installation about the BMC CMDB components and where to install them, see BMC-CMDB-deployment.

8

Ensure that you install BMC Atrium Core Web Services and BMC Atrium Core Web Registry on the same computer.

9

You can use the Atrium Integrator server in a server group environment to distribute jobs across multiple Atrium Integrator Carte servers.

10

(Optional) Install BMC Configuration Drift Management 8.1.01.

BMC Drift Management uses the configuration management data in your BMC CMDB and focuses on the auditing, verification, and management of infrastructure changes in your data center IT environment. BMC Configuration Drift Management in optional. For more information, see Drift Management in the BMC CMDB documentation.

11

There are no installers for Remedy ITSM applications after version 18.05. To perform a fresh installation of Remedy ITSM, you need to first install ITSM and other applications using version 18.05 installers and then apply the latest deployment packages. This approach results in a significantly faster and easier upgrade.

Installing Remedy ITSM installs BMC Service Desk (includes BMC Incident Management and BMC Problem Management), BMC Asset Management, BMC Change Management, and BMC Knowledge Management. You can use the BMC Remedy ITSM Suite installer to perform the installation by using any of the following options:

  • GUI for installing the complete suite in one go
  • Command line utility to install the suite in phases
  • Command line utility to install in silent mode

After installing Remedy ITSM 18.05, the next step is to install BMC Service Request Management 18.05 and BMC Service Level Management 18.05 and then apply the latest deployment packages.

Important:

Before you apply the latest deployment packages, ensure that the 18.05 version of the applications are installed on all servers in the server group

12

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13

Complete the secondary server installations

To perform the secondary server installations, repeat the steps described in stages 1 through 11.

14

Perform the tasks described in this section to optimize performance and to avoid any issues.

15

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