Installing


This topic describes the end-to-end tasks required to install BMC Remedy IT Service Management (ITSM) Suite in a server group. A server group consists of two or more BMC Remedy Action Request (AR) System servers that are designated as part of a group and share the same database. Servers that belong to the same group can provide backup for server operations that are allowed to run on only one server at a time. Critical operations have greater availability, because you can configure any server in the group to back up another server's operations. 

Related topics

Installing Smart IT
Installing BMC Remedy Single Sign-On

Latest hotfixes (Support ID required)

Hotfixes for Remedy AR SystemRemedy Mid Tier: Knowledge Article number 000368724Remedy Email Engine: Knowledge Article number 000368723Remedy AR System Server: Knowledge Article number 000368721Remedy Mid Tier: Knowledge Article number 000368720Remedy Email Engine: Knowledge Article number 000368718Remedy AR System Server: Knowledge Article number 000368717

Hotfix for BMC CMDBBMC CMDB: Knowledge Article number 000370993

Notes

  • If you want deploy any of the BMC Remedy shared services, you must deploy them after completing the installation. See, Deploying-BMC-Remedy-shared-services.
  • You must perform the integration of BMC Remedy ITSM Suite with any other BMC products, for example BMC Truesight Operations Management or Smart IT, after the installation of the entire BMC Remedy ITSM Suite.


End-to-end steps for installation.png

Installation of BMC Remedy ITSM Suite comprises the following stages:

Sequential list of all stages of the installation

Stage 1: Prepare and plan for the installation

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Stage 2: Install BMC Remedy AR System 

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Stage 3: Install BMC Remedy Single Sign-On

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Stage 4: Install BMC Remedy Mid Tier 

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Stage 5: Install BMC Remedy Smart Reporting 

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Stage 6: Verify server group configuration 

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Stage 7: Install BMC Atrium CMDB

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Stage 8: Install BMC Atrium Core Web Services components

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Stage 9: Install Atrium Integrator

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Stage 10: Install BMC Configuration Drift Management 

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Stage 11: Install BMC Remedy ITSM Applications 

Install BMC Remedy ITSM core

Install BMC Service Request Management

 Install BMC Service Level Management

 Install BMC Service Management Process Model

Install BMC Remedy ITSM Process Designer

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Stage 12: Restart the primary server 

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Stage 13: Complete the secondary server installations 

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Stage 14: Configure BMC Atrium Core Web Services with the secondary server 

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Stage 15: Restart the secondary server 

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