Remedy Deployment 20.02
Remedy Deployment 20.02
Install a fresh deployment of the Remedy platform and applications, including Action Request System, Remedy IT Service Management, BMC CMDB, Remedy Single Sign-On, and other components. Or upgrade from Remedy version 7.6.04 to version 20.02. Learn more in Getting-started.
Learn what’s new or changed for installation and deployment of BMC Remedy ITSM 20.02.00, 20.02.01, 20.02.02, 20.02.03, 20.02.04, 20.02.05, 20.02.06, and 20.02.07 including new features, urgent issues, documentation updates, and fixes or patches.
The release notes in this documentation are specific to install and upgrade. For complete release notes, refer to the product documentation of the respective component.
Related topics
Known-and-corrected-issuesBMC Atrium Core Release notes and noticesRemedy AR System Release notes and notices Remedy Single Sign-On release notes and noticesRemedy IT Service Management Suite Release notes and noticesBMC Service Request Management Release notes and noticesBMC Service Level Management Release notes and noticesRemedy Smart Reporting Release notes and notices
Date | Title | Summary |
|---|---|---|
| April 15, 2025 | Patch 8 for version 20.02 | This patch consolidates all the patches and hotfixes delivered for Remedy version 20.02.02 and later into a single patch. Issues that were corrected by 20.02 patch 08 and issues that remain open |
September 4, 2024 | This patch consolidates all the patches and hotfixes delivered for Remedy version 20.02.02 and later into a single patch. Issues that were corrected by 20.02 patch 07 and issues that remain open | |
April 10, 2024 | This patch consolidates all the patches and hotfixes delivered for Remedy version 20.02.02 and later into a single patch. Issues that were corrected by 20.02 patch 06 and issues that remain open | |
October 10, 2023 | This patch consolidates all the patches and hotfixes delivered for Remedy version 20.02.02 and later into a single patch. Issues that were corrected by 20.02 patch 05 and issues that remain open | |
January 13, 2023 | This patch consolidates all the patches and hotfixes delivered for Remedy version 20.02.02 and later into a single patch. | |
October 23, 2022 | This patch consolidates all the patches and hotfixes delivered for Remedy version 20.02 and later into a single patch. This patch also includes fixes for defects covering Remedy version 20.02 issues. | |
October 06, 2020 | This patch consolidates all the patches and hotfixes delivered for Remedy version 20.02 and later into a single patch. This patch also includes fixes for defects covering Remedy version 20.02 issues. Patch 02 contains the updates delivered in Patch 01 for version 20.02, including Adobe Flash replacement capabilities. Additionally, this patch contains a list of objects modified or added in the Remedy platform components. Because this patch includes the updates delivered in Patch 01 for version 20.02, you can directly upgrade to Patch 02 from version 20.02. | |
August 28, 2020 | This patch consolidates all the hotfixes delivered for Remedy version 20.02 and later into a single patch. This patch also includes fixes for defects covering Remedy version 20.02 issues. Additionally, this patch contains a list of objects modified or added in the Remedy platform components. | |
February 21, 2020 | Enhancements available in this release:
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Click here to see the steps.
The BMC Documentation portal gives you the ability to generate PDF exports of multiple pages in a space.
Creating PDF exports
You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.
To export to PDF
- Click the Export icon in the upper-right.
- From the Export menu, select PDF.
- Follow the prompts for page selection and other options.
- Click Export.
(On-premises only) Install the Remedy AR System platform or ITSM applications and perform initial system configuration, migration of data, and deployment of shared services. | |||