This documentation supports the 23.3 version of BMC Helix ITSM Asset Management, which is available only to BMC Helix customers (SaaS).

To view an earlier version, select the version from the Product version menu.

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BMC Helix ITSM: Asset Management 23.3

All versions
BMC Helix ITSM: Asset Management enables asset managers to track and manage the entire lifecycle of assets. It includes procurement, enterprise configuration items (CIs), contracts, financial costs, and software licenses. BMC Helix ITSM: Asset Management integrates with other BMC Helix applications and offers flexibility to support customized business processes.


Release notes and notices
updated 14 Mar

Learn what’s new or changed for BMC Helix ITSM: Asset Management version 23.3, including new features, urgent issues, documentation updates, and fixes or patches. 

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Related topics

Known and corrected issues

Support information

BMC Helix ITSM release notes Open link

DateSummaryReference
March 22, 2024

Patch 1 for version 23.3 is available for on-premises customers.

Not applicable
March 8, 2024

Issues that were corrected by 23.3 patch 1 and issues that remain open

Updates available in 23.3 patch 1:

  • Department information displayed for filter suggestions

  • View end-of-product-support information by using the Asset console

23.3 enhancements and patches
December 8, 2023

Issues that were corrected by 23.3.00 and issues that remain open

Enhancements available in 23.3:

  • Create a new asset by copying an existing asset

  • Share your custom view presets with other users in Asset console
  • Perform bulk actions by using the Asset console
23.3 enhancements and patches

Managing assets and CIs

 

As an end user, access and navigate the interface, and work with CIs.


Managing contracts

 

As an end user, access and navigate the interface, and work with contracts.


Managing software licenses

 

As an end user, access and navigate the interface, and work with software licenses.


Managing purchase requisitions

 

As an end user, access and navigate the interface, and work with purchase requisitions.


Tracking costs and charge-backs

 

As an end user, access and navigate the interface, and work with costs and charge-backs.


Using reports and flashboards

 

As an end user, access and navigate the interface, and work with reports and flashboards.


Planning

 

As an administrator, plan the roles and permission groups for your company.


Setting up and going live

 

As an administrator, set up BMC Helix ITSM: Asset Management for your company.


Administering

 

As an administrator, configure application preferences for BMC Helix ITSM: Asset Management.

Integrating

 

As an administrator, set up integrations with other BMC products or third-party software.


Developing

 

As a developer, configure Web Services and develop integrations.


Troubleshooting

 

Resolve common issues or errors, review logs, or contact Support.

Communities

Knowledge Base

Videos

Education

PDFs and videos

 

Get a list of all the videos and a PDF version of the BMC Helix ITSM: Asset Management documentation.

FAQ

 

Find answers to the most frequently asked questions about BMC Helix ITSM: Asset Management.

Related spaces

 

See the documentation of products related to BMC Helix ITSM: Asset Management.

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