Monitoring services

As an operator, you can view all services on the Services page to get quick insight about service health and availability. 

The Services page displays all services from the following components:

  • Service models and service blueprints created and managed in BMC Helix AIOps.
  • Groups published as services in BMC Helix Operations Management.
  • All business services from BMC Helix Discovery.
Related topics

Service health score, impact score, and metrics

ML-based root cause isolation

Modeling service blueprints

Modeling business services

Publishing groups as service models Open link

To monitor services

  1. Click Entities to view the Services page. 
    The Services page displays the count of services categorized by service severity.
  2. (Optional) Click a service severity to view or hide services of that severity. 
  3. (Optional) Enter a service name in the search box and click search. The search results are retained even if you switch between the Tile view or the Heatmap view.
  4. (Optional) Next to Views, select one of the following views:
    • Tile view : By default, services are displayed in the tile view. Each tile represents a service and displays the service name, service impact score, and the count of events, incidents, and total impacted CI count associated with the service.
    • Heatmap view : Displays the service details in a hierarchical format as shown in the following image: 

      The services are color-coded by severity:

  5. (As a Service Designer) Click> Create Service, to create a new service model. For more information, see Modeling services.
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