Upgrading
The TrueSight Operations Management solution comprises various components, such as TrueSight Presentation Server, TrueSight Infrastructure Management, and so on. The upgrade flow diagram and the process table enable you to upgrade the solution smoothly.
TrueSight Operations Management upgrade process — At a glance
Upgrade process
Follow the sequence in this section to upgrade the TrueSight Operations Management environment:
Complete the pre-upgrade tasks to ensure a successful upgrade.
| Description | Procedure |
|---|---|
| Complete the pre-upgrade tasks and download the installation files. | Preparing to upgrade TrueSight Operations Management solution |
Prerequisites
Ensure that you have the latest the TrueSight Health Check Tool installed. Run the tool before and after you upgrade the TrueSight Operations Management components to review and resolve some of the common upgrade issues.
The installer validates that you are running the latest TrueSight Health Check Tool (2.6 or later) and checks the environment for performance and stability.
Fix all of the critical errors related to Upgrade Impact before you start the installer again, or else the installer won't allow you to proceed.
Remedy Single Sign-On (Remedy SSO) acts as the authentication tool to manage tenants (realms), user groups, and users for TrueSight Presentation Server and other TrueSight components.
| Description | Procedure |
|---|---|
TrueSight Operations Management 11.3.04 is compatible with Remedy SSO version 9.1.04 and later. | For information on upgrading Remedy SSO, go to docs.bmc.com, search for Remedy SSO, and click the version that you want to upgrade to.
You can find upgrade-related information in the Upgrading branch. |
The TrueSight Presentation Server provides the framework and console for all TrueSight Operations Management implementations. It provides a consolidated set of views for monitoring infrastructure, real and synthetic applications, and capacity planning. It also enables you to perform functions such as role-based access control and data management.
Troubleshooting issues before and after upgrading
Ensure that you review the information in the Troubleshooting version 11.3.04 upgrade and post-upgrade issues topic before you proceed to upgrade.
| Description | Procedure |
|---|---|
As the Presentation Server forms the hub of the operations management environment, you must upgrade it before upgrading the other licensed components. If you had configured disaster recovery in the standalone mode earlier, use the standalone mode procedures to upgrade the Presentation Server with disaster recovery. You do not need any additional steps to enable disaster recovery again. | Upgrade using one of these options Standalone mode (Applies even if you had configured disaster recovery earlier)
High-availability mode |
TrueSight Infrastructure Management provides an integrated platform for service availability and performance management of your IT environment.
Troubleshooting issues before and after upgrading
Ensure that you review the information in the Troubleshooting version 11.3.04 upgrade and post-upgrade issues topic before you proceed to upgrade.
| Description | Procedure |
|---|---|
You can upgrade Infrastructure Management Server in a standalone, high-availabilty, or OS cluster mode. The standalone option is available in wizard-based and silent modes. Upgrade of Infrastructure Management is done in the following phases: Phase A: Upgrading Infrastructure Management Server Phase B: Upgrading the Integration Service and Remote Cell | Phase A – Install Infrastructure Management Server using one of these optionsStandalone mode
Application high-availability mode Upgrading the Infrastructure Management server for application high-availability High-availability OS cluster mode Disaster recovery mode Upgrading Infrastructure Management in the disaster recovery mode Phase B – Install Integration Service and Remote Cell using one of these options |
TrueSight Application Visibility Manager enables application monitoring so that IT Operations can proactively detect and isolate application performance issues from the end-user perspective before they negatively impact business reputation and revenue.
The Application Visibility Manager and Synthetic Transaction Execution Adapter (TEA) agent licenses are separate. The Application Visibility Manager license does not entitle the TEA Agent license, and vice-versa.
| Description | Procedure |
|---|---|
Upgrade of Application Visibility Manager is done in two phases:
| Phase A – Upgrade App Visibility Server using one of these optionsStandalone mode
High-availability mode
Phase B – Upgrade the licensed agentsTask 1 – Upgrade the App Visibility agent Task 2 – Upgrade the Synthetic TEA Agent |
Real End User Experience Monitoring can be used to support your business needs such as: ensuring customer satisfaction by proactively monitoring web application performance and availability from the end-user perspective, measuring service levels, identifying web application problems before customers call for help, and diagnosing and restoring services faster.
Real End User Experience Monitoring Version Notes
11.0.00.002 is the latest version of the component and is compatible with TrueSight Operations Management version 11.3.04.
The upgrade procedures below can be used only to upgrade from 10.5 or 10.7 version to 11.0.00 version. If needed, you can
apply Fix Pack 2
on top of 11.0.00 version.
| Description | Procedure |
|---|---|
You can upgrade the Real End User Experience Monitoring Software Edition and Cloud Probe in wizard-based or silent mode. Upgrade of Real End User Experience Monitoring Software Edition is done in three phases:
| Phase A – Upgrade Real End User Experience Monitoring Software Edition using one of these options
Phase B – Upgrade Cloud Probe using one of these options |
TrueSight IT Data Analytics provides a data mining framework for semi-structured and structured machine data such as logs and events.
| Description | Procedure |
|---|---|
TrueSight IT Data Analytics can be upgraded in single server or multiple server environments. You can upgrade the product using the wizard-based or the silent mode. In a single server environment, you can perform a Typical or a Custom upgrade. In a multiple server environment, you must perform a Custom upgrade, which allows you to authenticate users using Remedy Single Sign-On (Remedy SSO).
| Upgrade using one of these optionsSingle server environment
Multiple server environment |
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