AMIGO checklist for TrueSight Operations Management


The Assisted MIGration Offering (AMIGO) checklist provides the steps needed to install/upgrade TrueSight Presentation Server, Remedy Single Sign On, TrueSight Infrastructure Management, and the Integration Service Node.

The checklist is comprised of material gathered from multiple resources, such as documentation, knowledge articles, webinars, and feedback from other customers.  The result is a definitive list of steps needed to efficiently and successfully install/upgrade TrueSight.

Should I upgrade or migrate?
  • TrueSight Infrastructure Management Customers: Can upgrade using the existing hardware provided sizing requirements are met or Migrate to new hardware.


 Remedy Single Sign On

Supported Remedy SSO versions with TrueSight Operations Management


TrueSight Presentation Server versions

11.3.04

Remedy Single Sign-On version

9.1.04 and later


 Upgrading the TrueSight Installed RSSO

TrueSight installer for Remedy SSO recommendations

  • The TrueSight installer for Remedy SSO is available for versions 11.0.00 and 11.3.01 only and 11.3.01 is that last version of the installer. There is no TrueSight installer for Remedy SSO 11.3.02 and later versions.
  • You can choose to install using the TrueSight installer for Remedy SSO version 11.3.01 and then upgrade to any of the supported versions of the Remedy SSO server using the Remedy SSO installer.
  • If you have installed and configured TrueSight installer for Remedy SSO (consolidated installer) version 11.0 or 11.3.01 and want to upgrade to Remedy SSO to 18.11 or later, BMC recommends you to use the Remedy SSO installer to upgrade.
  • Ensure that you have performed the steps mentioned in Best practices before upgrading Remedy SSO section before you upgrade to version 18.11 or later.
  • BMC does not provide any 3rd party product updates even if you have used the TrueSight installer for Remedy SSO to install Remedy SSO.
  • The Remedy SSO installer contains only the Remedy SSO Server and doesn't contain any prerequisite software, such as JRE, Tomcat or Databases.
  • BMC recommends you to start using the Remedy SSO installer to do a fresh install or upgrade of Remedy SSO. For more information, see Installing or Upgrading.


 Migrate to a new environment (Recommended)


 TrueSight Operations Management

What's New and Changed in 11.3.04?

  • BMC self signed certificates have been updated in the 11.3.04 release. These new self signed certificates will be updated during the upgrade of each component.

This does not effect customers using their own private certificates.

If you are unable to upgrade all components at the same time, you will need to import the updated certificates to the components that have not yet been upgraded.

You can use the new tssh or pw certificate import commands referenced here:



 Upgrading the existing environment


 TSPS 10.7.00.003 and/or 11.x to 11.3.04

Previous versions of TrueSight 10.x must be upgraded to at least 10.7 FP 3 before upgrading to 11.3.04
Supported upgrade paths for TrueSight Operations Management


Plan the Upgrade:

Prepare for the upgrade:

  • Take a VM snapshot of the TSPS system or perform manual backups of the following files & directories just in case the upgrade has problems.
    • cp /opt/bmc/ProductRegistry.xml /some/place/else/TrueSightPServer_<old.version>/ProductRegistry.xml
    • cp /opt/bmc/TrueSightPServer/TrueSightPServerInstalledConfiguration.xml /some/place/else/TrueSightPServer_<old.version>/TrueSightPServerInstalledConfiguration.xm

Perform the upgrade:

 TSIM 10.7.00.003 and/or 11.x to 11.3.04

Previous versions of TrueSight 10.x must be upgraded to at least 10.7 FP 3 before upgrading to 11.3.04

Upgrade process overview for Infrastructure Management

Plan the Upgrade:

Prepare for the upgrade:

  • Take a VM snapshot of the TSIM system or perform manual backups of the following files & directories just in case the upgrade has problems.
    • cp /opt/bmc/ProductRegistry.xml /some/place/else/TrueSight_<old.version>/ProductRegistry.xml
    • cp /opt/bmc/TrueSight/BPPMServerInstalledConfiguration.xml /some/place/else/TrueSight_<old.version>/BPPMServerInstalledConfiguration.xml

  • Migrate any cell customization: Migrating the configuration of Infrastructure Management cells

Perform the upgrade:

 Integration Server 10.7.00.003 and/or 11.x to 11.3.04

Plan the Upgrade:

Prepare for the Upgrade:

  • Take a VM snapshot of the TSIS system or perform manual backups of the following files & directories just in case the upgrade has problems.
    • cp /opt/bmc/ProductRegistry.xml /some/place/else/TrueSight_<old.version>/ProductRegistry.xml
    • cp /opt/bmc/TSIMAgent/BPPMServerInstalledConfiguration.xml /some/place/else/TSIMAgent_<old.version>/BPPMServerInstalledConfiguration.xml

  • Migrate any cell customization: Migrating the configuration of Infrastructure Management cells

Perform the Upgrade:

 Migrate to a new environment
 TSPS 11.3.04 installation

Plan the Install:

New Hardware:

Prepare for the install:

Perform the install:

Post Install for DR or HA installations:

Post Install:

 TSIM 11.3.04 installation

Plan the Install:

New Hardware:

Prepare:

Perform the install:

Post Installation:


 Integration Server 10.7.00.003 and/or 11.x to 11.3.04

Plan the Install:

Prepare for the Install:

  • Log on to the TSPS Console => Configuration => Managed Devices
  • Select, Download and Copy the OS specific zip file to the intended Integration Service system.

Perform the Install:

If you have questions which aren't covered in the checklist, please open a case with BMC Customer Support and provide:
  - "AMIGO Starter" in the Subject line
  - Your questions
  - Essential background information, such as your current version, intended version, OS, etc.




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Comments

  1. Ellen Coleman

    Apologies!... This is NOT the correct version of the AMIGO Check List. Working to get this corrected A.S.A.P

    Jan 06, 2021 03:23